Pistolo Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

I would like to complain about the constant delays in my withdrawals from Pistolo.com casino.

My account is fully verified and I have made several withdrawals in the past without any problems. However, recently the processing times have increased significantly and without any clear explanation.

Specifically, my first withdrawals were completed in about 4 days. Then the time increased to 5 days, while the last withdrawals took about 10 days to complete. I currently have a pending withdrawal that has already been pending for over 11 days.

Despite contacting casino support, I only receive general responses about "processing delay", without being given a specific reason or completion timeline.

I would greatly appreciate your assistance in reviewing my case and expediting the process of pending withdrawals.

Thank you in advance for your help and support.

Θα ήθελα να υποβάλω παράπονο σχετικά με τις συνεχείς καθυστερήσεις στις αναλήψεις μου από το καζίνο Pistolo.com.

Ο λογαριασμός μου είναι πλήρως επαληθευμένος και έχω πραγματοποιήσει αρκετές αναλήψεις στο παρελθόν χωρίς κάποιο πρόβλημα. Ωστόσο, τον τελευταίο καιρό οι χρόνοι επεξεργασίας έχουν αυξηθεί σημαντικά και χωρίς καμία σαφή εξήγηση.

Συγκεκριμένα, οι πρώτες αναλήψεις μου ολοκληρώνονταν σε περίπου 4 ημέρες. Στη συνέχεια ο χρόνος αυξήθηκε σε 5 ημέρες, ενώ οι τελευταίες αναλήψεις χρειάστηκαν περίπου 10 ημέρες για να ολοκληρωθούν. Αυτή τη στιγμή έχω εκκρεμή ανάληψη η οποία βρίσκεται ήδη σε αναμονή για πάνω από 11 ημέρες.

Παρά την επικοινωνία μου με την υποστήριξη του καζίνο, λαμβάνω μόνο γενικές απαντήσεις περί «καθυστέρησης επεξεργασίας», χωρίς να μου δίνεται συγκεκριμένος λόγος ή χρονοδιάγραμμα ολοκλήρωσης.

Θα εκτιμούσα ιδιαίτερα τη βοήθειά σας ώστε να εξεταστεί η υπόθεσή μου και να επιταχυνθεί η διαδικασία των εκκρεμών αναλήψεων.

Σας ευχαριστώ εκ των προτέρων για τη βοήθεια και την υποστήριξή σας.

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Dear Bsjsb_8369,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bsjsb_8369,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla