PinoCasino - Ο παίκτης παραπονιέται για τη συνολική εμπειρία του καζίνο.

Nothing won

don't keep promises

Vote for cashback in the lottery again

nothing is true is a fraudulent and customer deception platform

Please check that

Nichts gewonnen

halten Versprechungen nicht ein

wieder Lottery nach Cashback stimmen

nichts ist wahr ist eine betrügerische und Kundentäuschung Plattform

Bitte überprüfen Sie das

Dear Ibrahim,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

I would be happy to send you the chat log, then you can take a look at what your employee says and whether it is customer-oriented or customer-friendly, and then tell me again that this platform reacts in a customer-friendly or customer-oriented manner

Ich kann Ihnen gerne mal das Chat-Protokoll zukommen lassen dann können Sie sich das mal anschauen was ihre Mitarbeiterin von sich gibt und ob das kundenorientiert oder kundenfreundlich ist und dann erzählen Sie mir noch einmal dass diese Plattform kundenfreundlich der kundenorientiert reagiert

I do apologize, but we don't handle complaints related to Customer Support quality. If you have any supporting evidence that something unfair is going on, please do not hesitate to contact us, otherwise, we will be forced to reject your complaint. Thank you in advance for your understanding.

👍 fabulous

👍 fabelhaft

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.