Nomini Casino - Ο παίκτης ισχυρίζεται ότι η πληρωμή καθυστέρησε.

I've played at casino for about 3yrs

Account verified says needs no action for verification

Contacted support told me there's been a delay

Told me withdrawal is progressing but still sitting in the first part is with financial team verifying account

Hasn't progressed

I've been paid out within a few hrs before

I want my money

Plz help

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Skittels1981,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Skittels1981,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No I am still waiting

Still haven't received funds in fact they have been returned to my account.saying due to technical issue so I've had to make another withdrawal

Dear Skittels1981, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation

Best regards,

Attila G.

Still no payment

The last withdraw was on the 20th of last month an it took about awk an that was for $800 then because they wouldnt allow me to withdraw my whole winnings of $1500 i had to make a second withdraw of $700 both withdrawals done the same way to my bank account which is the same as its always been an i made second withdrawal on the 26th because i had ro wait for the first one ro be complete an im still waiting for the second withdraw that as of 2 days ago they put back into my account casino account an said it was due to a technical issue an to make another withdraw that ive sent acreen shot of an him saying there wont be a problem this time...but im still waiting an its getting very frustrating

Replied

Dear Skittels1981,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.

Dear Skittels1981,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Nomini Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Nomini Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Hi thank u for helping i just dont understand why they are doing this i mean its now goin on nearly 3 wks i had to redo the withdraw because for no aparent reason they declined my withdraw after waiting 2wks for nothing an so i did another one an the service person told me there would be no problem this time,but its day 3 an still nothing..plz i just want the casino to do the right thing an pay their players who hace won fair an square an put trust into cadino to do right by their players who deposit thousands of dollars into casino..plz help

Dear Skittels1981,

We sincerely apologize for the extended processing time and for any inconvenience the withdrawal delay may have caused.

Your withdrawals request have been forwarded to the appropriate department, which will process the payment at the earliest opportunity.

Thank you for your patience and understanding.

Kind Regards,

Nomini Casino Team

An they still gave you no reason for the delay in payment..even though u asked for one...look at my screenshots of lolla conversation an look at what she said...THERE IS NO DELAY!!!!!!!!

Still no update still saying delayed

Dear Nomini Casino,

thank you for your response.

To move this case forward, I kindly ask you to provide specific information, rather than general statements, on the following points:

1. The exact date when the current withdrawal request was submitted.
2. The current processing stage of this withdrawal.
3. The specific reason for the delay, if any, and whether it is related to internal checks, payment provider processing, or other factors.
4. A realistic estimated timeframe for when the withdrawal will be completed.

Clear clarification on these points is necessary to properly assess the situation and determine the next steps.

Skittels1981, thank you for your patience and for providing screenshots and updates. Once Nomini Casino responds with the requested details, I will review the information and continue with the case accordingly.

I dont understand why their doing this i mean i get told theres delays my request gets cancelled 3 times due to technical errors of some sort then i get told theres no delays that the casino would never hold players money i mean this is goin on nearly a month they cant keep saying theres a delay on payment i mean is there a delay on everyone request thats trying to withdraw money if so nomini wouldnt be able to run anymore..just do the right thing nomini youve paid me half my winnings i would like the rest before xmas comes geez...thanks

Dear all,

Kindly note that the previous withdrawal requests were cancelled by the payment provider and not by us.

Subsequently, the player cancelled their withdrawal request independently.

All previous withdrawal requests submitted by the player were either completed on the same day or within our standard processing timeframe of three (3) working days.

The current pending withdrawal request, submitted on 11 December, will be processed at the earliest opportunity, in accordance with our stated withdrawal timeframe of three (3) working days.

We hope this helps clarify the matter for you.

Kind regards,

Nomini Casino

Dear Skittels1981 and Nomini Casino,

Thank you, Nomini Casino, for the clarification regarding the previous and current withdrawal requests.

Skittels1981, according to the casino’s statement, the current withdrawal request submitted on 11 December is still within their stated processing timeframe. At this stage, I kindly ask you to keep me informed if the withdrawal is completed or if there are any further changes or issues.

If the withdrawal is not processed within the stated timeframe, please let me know and I will follow up accordingly.

Dear Skittels1981,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Samuel
Casino.Guru