Nomini Casino - Η ανάληψη του παίκτη έχει καθυστερήσει.

I demand the payment of my balance from Nomini Casino, which has been unjustifiably withheld for over 7 days.

My player account is fully verified, and all KYC documents have been accepted by the casino. According to the casino's official terms and conditions, withdrawals are processed within 3 business days. This deadline has long since passed.

Live support and my personal VIP manager are only giving me identical, copied standard answers about "technical delays" every day. It's clearly a stalling tactic. Furthermore, the casino has removed or disabled the official license validation link from the Curaçao Gaming Control Board in the website footer, presumably to make it more difficult to file official complaints.

I politely request that the Casino Guru team contact the operator so that my verified funds can finally be released.

Ich fordere die Auszahlung meines Guthabens von Nomini Casino, das seit über 7 Tagen unberechtigt zurückgehalten wird. 

Mein Spielerkonto ist vollständig verifiziert, alle KYC-Dokumente wurden vom Casino akzeptiert. Laut den offiziellen AGB des Casinos werden Auszahlungen innerhalb von 3 Werktagen bearbeitet. Diese Frist ist längst verstrichen. 

Der Live-Support und mein persönlicher VIP-Manager vertrösten mich täglich nur mit identischen, kopierten Standard-Antworten bezüglich „technischer Verzögerungen". Es handelt sich um eine offensichtliche Hinhaltetaktik. Zudem hat das Casino den offiziellen Lizenz-Validierungslink der Behörde aus Curaçao im Fußbereich der Website entfernt oder unbrauchbar gemacht, um offizielle Beschwerden zu erschweren. 

Ich bitte das Team von Casino Guru höflich darum, den Betreiber zu kontaktieren, damit mein verifiziertes Geld endlich freigegeben wird.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

Thank you for your feedback. I understand your standard 14-day deadline. However, I would like to emphasize that I requested the payout last Monday (11 days ago). The deadline is therefore almost reached.

What's particularly problematic in my case is that the casino not only blatantly violates its own terms and conditions (3 business days processing time), but its support team demonstrably lied to me and blocked me in the live chat. I was told fabricated stories about "jackpot wins" to unilaterally close the chat, while my balance remains at zero and the €700 is still stuck as "Processing." Furthermore, the official license seal has been removed from the website's footer.

I have meticulously documented the entire chat history with screenshots that prove the support team's manipulative behavior. I will wait until Monday's deadline and then upload the evidence directly to this ticket so the case can be escalated immediately.

Vielen Dank für Ihre Rückmeldung. Ich verstehe Ihre Standard-Frist von 14 Tagen. Ich möchte jedoch betonen, dass ich die Auszahlung bereits letzte Woche Montag (vor 11 Tagen) beantragt habe. Die Frist ist also fast erreicht.

Besonders kritisch ist in meinem Fall, dass das Casino nicht nur seine eigenen AGB (3 Werktage Bearbeitungszeit) massiv verletzt, sondern der Support mich im Live-Chat nachweislich belügt und blockiert. Mir wurden erfundene Geschichten über "Jackpot-Gewinne" erzählt, um den Chat einseitig zu schließen, während mein Guthaben auf 0 steht und die 700 Euro weiterhin als "In Bearbeitung" festsitzen. Zudem wurde das offizielle Lizenz-Siegel im Footer der Webseite entfernt.

Ich habe den gesamten Chatverlauf lückenlos mit Screenshots dokumentiert, die das manipulative Verhalten des Supports beweisen. Ich werde die Frist bis Montag abwarten und die Beweise dann direkt hier im Ticket hochladen, damit der Fall sofort eskaliert werden kann.

500 of the 700 have just been received.

soeben sind 500 von den 700 eingegangen

The remaining 200 euros were paid out.

restlichen 200 euro wurden ausbezahlt.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Manu1182,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila