MyEmpire Casino - Η ανάληψη του παίκτη καθυστέρησε.

The casino states a payout period of 3 working days in its terms and conditions, but does not adhere to this.

There are over 150 complaints against this casino because payouts are being deliberately delayed. How can the casino's security index be so high? This is not a reliable rating!

Das Casino gibt in seinen AGB einen Auszahlunszeitraum von 3 Werktagen an und hält sich nicht daran.

Hier existieren über 150 Beschwerden gegen das Casino, weil die Auszahlungen absichtlich verschleppt werden. Wie kann der Sicherheitsindex für das Casino sehr hoch sein? Das ist keine seriöse Bewertung!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Tornado123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I'm sorry, but your response is ignorant. There are a high number of complaints about this casino because payouts are systematically delayed. The casino isn't even adhering to its own terms and conditions! This is where it gets interesting. If the customer doesn't follow the sometimes arbitrary rules, then tough luck. The company, however, can do whatever it wants. And you're supporting this! You're giving this casino an excellent rating.

They do not behave neutrally and represent the interests of the casino.

Or how do you explain the many complaints and the good reviews you've received?

But you must have to finance yourselves somehow...

Tut mir leid, aber ihre Antwort ist ignorant. Bei dem Casino gibt es eine hohe Anzahl an Beschwerden, weil systematisch die Auszahlung verzögert wird. Das Casino hält sich nicht an seine eigenen AGB! Hier wird es interesssant. Wenn der Kunde sich nicht an die teilweise sehr willkürlichen Regeln hält, dann hat er Pech gehabt. Das Unternehmen kann jedoch machen was es will. Und Sie unterstützen das noch! Sie vergeben diesem Casino eine ausgezeichnete Bewertung.

Sie verhalten sich nicht neutral und vertreten die Interessen des Casinos.

Oder wie erklären Sie die vielen Beschwerden und die gute Bewertung ihrerseits?

Aber irgendwie müssen Sie sich wohl finanzieren...

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tornado123,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla