MrPunter Casino - Ο παίκτης ισχυρίζεται ότι η πληρωμή καθυστέρησε.

I received a bonus for a deposit of 10 euros, which I also used. I also made 2 withdrawals back then and everything went well, but they were small amounts, once 66 euros and once 108 euros. The money arrived without any problems, but now I'm just being kept waiting in the live chat. We're sorry, etc. We will process this as quickly as possible, but nothing is happening.

Ich habe ein bonus bekommen für eine einzahlung in höhe von 10 euro den habe ich auch umgesetzt ich habe damals auch schonmal 2 Auszahlungen gemacht da ging alles wunderbar das waren aber kleine beträge einmal 66 euro und einmal 108 euro das geld kam ohne probleme an aber jetz werde ich nur hingehalten im live chat es tut uns leid usw wir werden das so schnell wie möglich bearbeiten aber es passiert nichts

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Best regards,

Dominika