MrPunter Casino - Ο παίκτης δεν έλαβε ακόμη τα κέρδη του.

Hi! A few days ago, I deposited €10 at Mr. Punter, just to try out the casino because it actually looks pretty good. I played a bit, even though I only ended up with €30. The website says that withdrawals take 1-3 business days to process. Guess what? The withdrawal status hasn't changed and is still at the first step, "Under Review." I don't really understand how someone can screw up a crypto withdrawal so badly that it takes more than 72 hours. In any case, I hope the guru can help me get my measly €30 from Mr. Punter.

Hi! Ich habe vor einigen Tagen 10 Euro bei Mr. Punter eingezahlt um einfach mal dieses Casino auszutesten weil es optisch eigentlich ziemlich gut aussieht. Habe jedenfalls bisschen gespielt auch wenns nur 30 Euro am Ende geworden sind. Auf der Webseite steht, dass die Auszahlung 1-3 Werktage braucht damit diese bearbeitet wird. Guess what? Der Status der Auszahlung hat sich 0 verändert und ist immer noch beim ersten Schritt ''Under Review''.. Ich verstehe nicht so ganz wie man eine Krypto Auszahlung so verkacken kann, dass diese mehr als 72h stunden brauchen. Ich hoffe jedenfalls das der Guru mir helfen kann meine mickrigen 30 Euro von Mr Punter zu bekommen.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Quick addendum: My account no longer needs to be verified, so that's the reason why my withdrawal is delayed.

Kurzer Nachtrag: Mein Konto muss nicht mehr verifiziert werden also ist dieser Punkt schonmal raus warum sich meine Auszahlung verzögert.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika