Mr Bet Casino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

My withdrawal is relayed for identity verification. I played Since 3 years ago and he a say i never confirmed my identity . The reelreasin i think , is t because I win 05 times in 02 weeks , but I win in other s same casino providers , spin city and Bruce bet casino . I meet the same prob with Bruce bet casino ,he a delayed my withdrawal to at 2 days internally of each . It's the first time I meet this kind of request . Today I received a answers by Mr bet and he s rejected my documents and he s say to resend all documents . It's so to complicated for me because I have only my health gouvernement ass card but I send to a list of my bank transactions for last 3 month and I my last electricity bill for proof my address . I m very confused for why he don't accept all my documents because is all is confirm and authentic . I see a strange comportements about the game and meet a lot of bugs when I play since last summer , I feel if like I m checking when I play time periods . I meet a pron when I try to install this app ,he s say is not recommended to install this app for potential of hacker a intrusion for take a control of my phone .

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Dear serbert49,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear serbert49,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi , i sorry for delay ok ,I don't give you answer because I play the amount of 170$ . But you don't understand very well my complaint . I play since 3 years ago at MRBET and he s never asking me a proove because for complete this kind of verification MRBET need a withdrawing request . But , in 3 years MR BET NEVER ASKING ME À IDENTITY PROOVE AND I ASKING A LOT OF WITHDRAWING REQUEST . ITS BECAUSE I WIN 5 TIMES IN 2 WEEKS AT PARTENER CASINO AND MR BET , HE S ASKING ME THIS VERIFICATION. I SEND US ,MY MEDICAL CARD INSSURANCE , BUT HE S DONT ACCEPT THIS IDENTITY PROOVE , THIS DOC IS GOUVERNEMENTAL AND PROIVE MY IDENTITY . I think he s make it because he a find I win often , and he a doesn't make a profit with me , he's arrive under . I m meet the same prob with Bruce Bet , but is for my phone number proove in the same week , because I win at this casino too. The problem it's I don't have the good doc but I m asking it all , I will received in fews days . Thank you for answer , I m idiot to play the amount of MRBET don't want to deposit , I learn with my mistake . Thank a

Dear serbert49, thank you for your reply. 

I am sorry to hear that, but I understand. Since you have decided to play your winnings, I’m afraid there is not much we can do for you. I understand that this would have never happened if you could withdraw on the first attempt, but at this point, we cannot ask the casino to refund your lost winnings.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

We’ve reopened this complaint at the request of serbert49. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear serbert49, could you please update us on the current status of your account?

Thank you in advance for your reply.

He a never arrive to send a identity document , me bet dont accept a medical insurance card but he a accept driver licence and thus doc is the same format in Quebec . Is similar card and I don't think is Mr bet is very honest by her attitude from imself . He take this pretext to don't accept this doc because the rule accept only a fews doc and this medical card is not include . I deposit 3500 since at the begin , before this incident I never meet a withdrawing prob and the laps of each one was respected . He knows I m going make this complaint , and he's not to be happy but , from 2 casinos in partnership who's don't accept my withdraw request make me gone a very anger and I think this établissement is not honnest, I consider this like a stole and I want all players see this com for advertisement . Thank s for your attention ! ***** *

Dear serbert49,

Thank you very much for your reply.

Which documents were approved and which were not, to your knowledge?

Are there any documents in your account that are currently pending verification?

Has the casino indicated that there might be a problem with approving specific documents?

Thank you in advance for your response.

Dear serbert49,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru