Mr Bet Casino - Ο παίκτης ισχυρίζεται ότι η πληρωμή καθυστέρησε.

I submitted a withdrawal request on August 5th, 2026, but it's been 12 days since I received any review or confirmation. I've contacted them via chat several times and always get the same answer: there was a high volume of withdrawal requests, so I should wait. The maximum time so far has been 4 days.

İch habe am 05.08.2026 eine Auszahlung Antrag gestellt aber seit 12 Tagen noch keine Überprüfung oder Bestätigung. Habe ich mehr mal auf Chat geschrieben und immer gleiche Antwort hatte es hohe Auszahlung Anfrage und deswegen soll ich warten , bis jetzt maximale zeit war 4 Tage

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Amehmedov,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I've been playing at the same casino for at least 5 years and haven't had any problems with verification or anything like that, and the money has remained unverified for 13 days.

Ich spiele seit mindestens 5 Jahren in gleichem Casino habe ich keine probleme mit verifizieren oder so und geld seit 13 tagen bleibt nocht nicht überprüft

Please help me, I've been a customer of this casino for several years and nothing like this has ever happened before. Today is 14 days and I keep getting the same answers. I still receive higher requests and I'm told to wait.

Bitte Hilfen sie mir , ich bin kunde von diesem Casino seit mehreren Jahren bis jetzt so was nicht passiert heute ist 14 Tag und immer gleiche antworten bekomme ich immer noch höhere anfragen und ich soll warten

Dear Amehmedov,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Unfortunately, I haven't received my money yet. My bank transfer payment request was rejected today, and I have to submit another request using a different payment method.

Leider habe ich noch nicht mein Geld erhalten. Würde heute meine Auszahlung Antrag über Bank überweisung abgelehnt und müsste mit anderem Zahlungs metod wieder ein Antrag stellen

Please help me, I can't get my money back.

bitte hilfen sie mir ich kann nicht noch mein Geld erhalten

Thank you for the update. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• Please upload a screenshot of your withdrawal history directly to this thread.
• Please share screenshots of any relevant communication with the casino about the delay in your withdrawals or the reason for changing the payment method.

Thank you very much in advance for your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Amehmedov,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean