Mr Bet Casino - Ο παίκτης αντιμετωπίζει καθυστερημένη διαδικασία ανάληψης.

Good morning. I requested a withdrawal on July 9, and the funds still haven’t been credited via bank transfer. The account is verified, and I’ve already received other payments using at least this method. 

They just tell me that there are a large number of withdrawal requests. However, it’s been a month already. 

I demand an immediate resolution. 

Bom dia , fiz um pedido de levantamento no dia 9/07 e ainda não foi creditado via transferência bancária . A conta está verificada e já recebi outros valores pelo menos método . 

Apenas me dizem que o número de pedidos de levantamento é elevado . Porém já passou um mês 

Exigo a resolução imediata 

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear JessicaCosta98,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• What is the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Good morning. The other withdrawals took more than two months, and the issue was only resolved because I filed a complaint here. This one is still pending. The money was not a bonus.

Attached photo:

Bom dia , os outros levantamentos demoraram mais de dois meses e só ficou resolvido porque apresentei aqui queixa . O estado continua pendente . O dinheiro não era de bónus

anexo foto

Thank you very much for your reply, JessicaCosta98. Could you please forward all relevant correspondence between you and the casino to [email protected]? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear JessicaCosta98,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Maria ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear JessicaCosta98,

It’s a pleasure to e-meet you. My name is Maria, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Mr Bet Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Mr Bet Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Maria

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear JessicaCosta98,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Maria