Mr Bet Casino - Η απόσυρση του παίκτη καθυστερεί.

Good evening I've been waiting for days to receive my winnings from the casino but I'm having difficulty they say everything is fine I wait days for their processing and at the end of it they just say technical failure and ask to redo the withdrawal my account is verified and authorized everything ok and I no longer know what to do since 23.02.23 that I can not receive my winnings

Boa noite estou a dias aguardando para receber meus ganhos do cassino mais estou com dificuldade eles dão como tudo certo eu aguardo dias processamento deles e no final dela apenas dão como falha técnica e pedem para refazer o saque minha conta está verificada e autorizada tudo ok e já não sei mais o q faze desde dia 23.02.23 q não consigo receber meu ganhos

Hello rodrigocwb,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello good afternoon my last check was on the 13/02/23 it was verified until the payment method I've already been on the platform for a year I was receiving it right until since the 23/02 when I didn't receive it they process the payment it goes to the provider and they report it as failure technique has already opened an investigation I already sent a print I have already done everything they will ask for my earnings outside with real money without even any kind of bonus high value today is at R$1,688,888.66 my balance for them to pay 5 thousand euros a week but this does not happen and it is a struggle to receive each request I really need your help to get this right

Ola boa tarde minha última verificação foi dia 13/02/23 foi verificado até o metedo de pagamento ja estou a ano na plataforma estava recebendo certo até q desde dia 23/02 q não recebi eles processa pagamento vai para provedor e eles dão como falha técnica já abriu investigação já mandei print já fis tudo q eles pedirão meus ganhos forao com dinheiro real sem nem tipo de bônus valor alto hj está em R$1.688.888.66 meu saldo pra eles pagarem 5 mil euros por semana mais iso não acontece e uma luta para receber cada solicitação preciso muito da ajuda de vcs para acertar iso

Good afternoon, how are you, I would like to know if you are going to help me with my withdrawals today, there are 4 withdrawal requests without receiving them and they blame the payment providers who are late but they do not give any explanation can you help me

Boa tarde tudo bem queria saber se vão me ajudar com as minhas retiradas hj acumula a4 solicitação de retirada sem receber e eles colocao a culpa nos provedores de pagamento q estão atrasado mais não dão nenhuma explicação vcs pode me ajudar

Thank you rodrigocwb for all the information provided. I will now forward your complaint to my colleague Tomas ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello rodrigocwb,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Mr Bet Casino to join the conversation and participate in the resolution of this complaint.

Dear Mr Bet Casino,

Can you please provide an update on the status of the player's withdrawals?

Kind regards,

Tomas

Dear All,

We really had difficulties on the side of the internal provider with payment processing at that time. We have checked that the withdrawal of funds that the user requested on 02/21/2023 in the amount of 18,300.00 BRL acquired a successful status on 02/23/2023. Also, the withdrawal of funds created on 02/23/2023 in the amount of 5,200.00 BRL was processed on 03/01/2023 and acquired a successful status.

If these 2 transactions were not received, we ask the user to provide a bank statement from 02/21/2023 to the current date.

@rodrigocwb we also ask you to check your payment history on the site and specify which transactions you would like to check?

Best regards,

Mr.Bet Casino team

Hello good evening yes my last withdrawal was a month ago and as you mentioned the right was 25 thousand per week for me to receive I have 5 failed requests and one pending for more than 72 hours which was right to process my case in 24 hours and an account that I have already honored my deposit fairly and not by chance that I am a minister on the platform

I will provide the screenshots to see my failed withdrawal history

Ola boa noite sim meu último saque fais um mês atrais e como vcs mencionado o certo era 25 mil por semana para eu receber estou com 5 solicitação com falha e uma pendente a mais de 72 horas q o certo era para processar em 24 horas meu cazo e uma conta q já honrrei meu depósito justamente e não por acazo q sou ministro na plataforma

Vou fornecer as capturas de tela para ver o meu histórico de retirada com falhas

Request: 47387141

03.13.23

17,100.00 BRL

WITHDRAWAL

status

Failure

Request: 47039351

08.03.23

7,200.00 BRL

WITHDRAWAL

status

Failure

7,100.00 BRL

WITHDRAWAL

Request: 46766876

03.03.23

14,800.00 BRL

WITHDRAWAL

status

Failure

Request: 46485782

27.02.23

4,900.00 BRL

WITHDRAWAL

status

Failure

Request: 46452899

27.02.23

17,700.00 BRL

WITHDRAWAL

status

Failure

Solicitação:47387141

13.03.23

17,100.00 R$

RETIRADA

Status

Falha

Solicitação:47039351

08.03.23

7,200.00 R$

RETIRADA

Status

Falha

7,100.00 R$

RETIRADA

Solicitação:46766876

03.03.23

14,800.00 R$

RETIRADA

Status

Falha

Solicitação:46485782

27.02.23

4,900.00 R$

RETIRADA

Status

Falha

Solicitação:46452899

27.02.23

17,700.00 R$

RETIRADA

Status

Falha

Request: 47767604

20.03.23 time 00:10

19,000.00 BRL

WITHDRAWAL

status

Pending

Solicitação:47767604

20.03.23 horário 00:10

19,000.00 R$

RETIRADA

Status

Pendente

All screenshots have been sent to the email address:

[email protected]

I expect an urgent response that helps me thanks

Foi enviado todas captura de tela para o o email :

[email protected]

Espero uma resposta urgente q me ajudem obrigado

Dear Mr Bet Casino,

Could you please provide an update on the status of the above-mentioned withdrawal request by the player? (Request: 47767604).

Thank you.

Kind regards,

Tomas

I expect primary attention from the casino because today I am 30 days late in my withdrawals and I contact you only to extend it even more. I honored all my deposits by becoming profile one below the casino president.

Espero uma atenção primária do cassino pois hj fais 30 dias de atraso nas minhas retiradas e entro em contato só prorroga mais ainda Iso q não pagarao as solicitações com falha técnica do lado do cassino espero q tenhao um poco mais de consideração com seus clientes pq sempre honrrei todos meus depósitos me tornando perfil um abaixo do presidente do cassino.

Good afternoon Mr.Bet Casino could you give me attention to my withdrawal request 47767604 today and Thursday 32 days late please

Boa tarde Sr.Bet Casino poderiao me dar uma atenção ao meu saque pedido 47767604 hj já e quinta feira 32 dias de atraso por favor

Dear Tomas,

The transaction ID 47767604 is now in process. This status means that the withdrawal has been approved from our side, the money has been debited from the user's account, but the payment provider is still processing the payment.

Thank you in advance for your patience in this matter!

Best regards,

Mr.Bet Casino team

Good night Mr.Bet Casino this does not mean anything happened with all these 5 transactions mentioned above and in this I am 32 days in the same way you pagans give the provider's deadline I wait and when it arrives at the end it is given as a technical failure and the money is returned and nothing I need a quick solution to pay attention to this withdrawal because the others are not going to pay the arrears and we are just waiting for the current and next ones

Boa noite Sr .Bet Casino iso não significa nada aconteceu com todas essas 5 transações mencionadas acima e nisto estou a 32 dias na mesma vcs pagão dão o prazo do provedor eu aguardo e quando chega no final dao como falha técnica e volta o dinheiro e nada resolve precizo de uma agilidade uma atenção neste saque pois já q os otros não vão pagar os atrasados e só estamos aguardando o atual e os próximos

hello tomas

Friend Tomas I need your help because all the 6 previous requests will also be processed they do I wait 8 to 15 days and in the end they give it as a technical failure and in this story I am 32 days without receiving any withdrawal today has given me another day and no one has told me help to solve my situation all the previous withdrawals i had to wait in the same way that they are treating more in the end they give technical failure

Ola Tomas

Amigo Tomas preciso da sua ajuda pois todas as 6 solicitação anteriores tbm procesarao eles fazem eu espera de 8 a 15 dias e por final dao como falha técnica e nesa história eu estou a 32 dias sem receber nenhum saque hj deu mais um dia e ninguém me ajuda a resolver minha situação todos os saques anteriores eu tive q espera da msm forma q ese q eles estáo tratando mais no fim eles dao falha técnica

Dear Mr Bet Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Tomas

Good morning everyone Mr. Bet Casino please give me your primary attention because 35 days without receiving any withdrawals without any proper explanation thank you.

Bom dia a todos Sr .Bet Casino por favor me dar uma atenção primaria pois 35 dias sem receber nenhuma retiradas sem nenhuma explicação cabível obrigada.

Good evening Tomas how are you good evening Mr.Bet Casino please one more day has passed the working day deadline is already complete tomorrow and I haven't received my request it's 36 days late

Boa noite Tomas como estás boa noite Sr.Bet Casino por favor mais um dia de passou o prazo dos dias úteis tbm já completa amanhã e nada de eu receber minha solicitação são 36 dias de atraso

Good afternoon Mr Bet Casino,

please pay attention to me good afternoon

Boa tarde Sr.Bet Casino ,

favor me darem uma atencao por favor boa tarde

Good afternoon Mr Tomas

I already inform you that the withdrawal you mentioned to the Casino Mr Bet Casino failed again there are 7 requests due to a technical failure I am almost 50 days late with my withdrawals and a week pending and no one does anything this is very disappointing I hope someone helps me .

Boa tarde Sr Tomas

Já te informo q a retirada q vc mencionou para o Casino Mr Bet Casino deu Falha novamente são 7 solicitação dado falha técnica estou a quase 50 dias com minhas retiradas atrasadas e uma Desa semana pendente e ninguém fais nada iso e muito decepcionante espero q alguém me ajude .

Good morning Mr Tomas

About the request and you mention for Sr.Bet Casino to give an update

Request: 47767604

03.20.23

19,000.00 BRL

WITHDRAWAL

status

technical failure again

I claim that the problem with the pix method or that the key is in a blocked bank account but this is not true I just left my bank branch from my manager's desk and there is no problem or blockage with my bank account and so I chose to make new withdrawals this week, moving to the traditional method, which I have even used with the same and other withdrawals in the past, not having any problems, except that they used this withdrawal of 19 thousand on 03.20.2023 from my limit for this week and this I am asking for your urgent help please pay attention

Bom dia Sr Tomas

Sobre a solicitação e vc menciona para o Sr.Bet Casino dar uma atualização

Solicitação:47767604

20.03.23

19,000.00 R$

RETIRADA

Status

Falha técnica novamente

Alegao q a problema com o método pix ou q a chave se encontra em uma conta bancária bloqueada mais isto não e verdade acabei de sair de dentro da minha agência bancária da mesa do meu gerente e não a nenhum tipo de problema ou bloqueio com a minha conta bancária e nisso optei por fazer novas retiradas esa semana passando para metodo tradicional q até já utilizei com o mesmo e outras retiradas no passado não tendo nenhum problema só q eles uzarao esa retirada de 19 mil de dia 20.03.2023 do meu limite desta semana e nisto estou pedindo sua ajuda urgente por favor de uma atenção

Request: 48330845

30.03.23

5,800.00 BRL

WITHDRAWAL

Status

Pending

Request: 48151958

03.27.23

2,950.00 BRL

WITHDRAWAL

Status

In progress

Request: 48151955

03.27.23

14,450.00 BRL

WITHDRAWAL

Status

Pending

Informing that I made a request for 17,400 BRL they will split it in two, one for 2,950 and the other for 14,450.

Solicitação:48330845

30.03.23

5,800.00 R$

RETIRADA

Status

Pendente

Solicitação:48151958

27.03.23

2,950.00 R$

RETIRADA

Status

Em andamento

Solicitação:48151955

27.03.23

14,450.00 R$

RETIRADA

Status

Pendente

Informando q eu fis uma solicitação de 17,400 BRL ele dividirão em duas uma de 2,950 e otra de 14,450.

Dear All,

The provider reported that the bank account to which the PIX key specified in the payment is linked has been blocked. The user needs to specify the PIX-key of his current account in order to successfully complete the withdrawal. We canceled the transaction and informed the user about the need to recreate it with the current key.

Best regards,

Mr.Bet Casino team

Good afternoon Mr Bet Casino

Can you tell me why the provider blocked the account and can you tell me if only the pix method was blocked because there are new requests using the same account only in the bank transfer method verified by the Casino and approved and even a new request has already been processed and two pending

Boa tarde Sr.Bet Casino

Sabe me informar por qual motivo o provedor bloqueo a conta e sabe informar se só o método pix q foi bloqueado pois fis novas solicitação usando a mesma conta só q no método transferência bancária verificada pelo Casino e aprovada e até uma solicitação nova já foi precessada e duas pendente

Dear rodrigocwb,

Could you please provide the casino with the PIX key of your current account? I believe it's the final step in order to have your withdrawals completed.

Let us know once you send the requested information to the casino. Thank you.

Kind regards,

Tomas

Good afternoon, I chose to change the withdrawal method by bank transfer, the withdrawals were processed, I am waiting for them to reach my bank account

Boa tarde eu optei por mudar o método de saque por transferência Bancária os saques forao processado estou aguardando chegar até a minha conta bancária

Dear rodrigocwb,

Thank you for the information. Please update us once you have received the payment.

Kind regards,

Tomas

Good morning so late withdrawals still

Bom dia tão atrasada as retiradas ainda

Good afternoon Tomas

To the. My withdrawals are still late, I contact the Mr Bet team every day, they will say that now everything is fine with my transfers, there are no more technical problems, but I have not received them yet

Boa tarde Tomas

As. Minhas retiradas ainda contínua atrasada eu entro em contato todo dia com a equipe do Mr Bet eles falarão q agora está tudo bem com as minhas transferências não tem mais problemas técnico só q ainda não recebi

Good afternoon, I wait for the attention of the Casino guru to help me receive my withdrawals

Boa tarde espero uma atenção do Casino guru para pode me ajudar a receber minhas retiradas

Dear rodrigocwb,

Please give it a little bit more time. Bank transfers may take 3+ days to hit your account. We have holidays these days, so that's why the payment could be delayed. If you don't receive the funds during the next week, I will contact the casino again.

Thank you in advance for your patience.

Kind regards,

Tomas

Good afternoon I'm waiting so thank you great week everyone.

Boa tarde estou aguardando então obrigado ótima semana a todos .

Hi, I still haven't received my withdrawals.

Bom dia ainda não recebi minhas retiradas

Request: 48492084

04.04.23

11,700.00 BRL

WITHDRAWAL

Status

In progress

Request: 48151958

03.27.23

2,950.00 BRL

WITHDRAWAL

Status

In progress

Solicitação:48492084

04.04.23

11,700.00 R$

RETIRADA

Status

Em andamento

Solicitação:48151958

27.03.23

2,950.00 R$

RETIRADA

Status

Em andamento

I've been waiting for days for them to say that everything is fine with the withdrawals that there are no more technical problems because I changed the payment method but I'm waiting for the requests

Já estou a dias aguardando eles falao q está tudo bem com as retiradas q não a mais problemas técnico pq mudei o método de pagamento mais estou adias aguardando as solicitações

Good morning, I need help, nothing yet to receive my withdrawals, they are already days late for more than 15 working days, with the deadline being 5 days from the provider or 14 days from the casino, I am already struggling to receive my withdrawals for almost 2 months, the Casino informs me that no more technical problems with my withdrawal method which was just waiting and still nothing.

Bom dia preciso de ajuda nada ainda de receber minhas retiradas ja estão a dias atrasadas mais de 15 dias úteis sendo q o prazo são 5 dias do provedor ou 14 dias do cassino já estou a quase 2 meses lutando para receber minhas retiradas o Casino informo q não a mais problemas técnico com meu método de retirada q era só aguardar e nada ainda.

Good afternoon Mr Tomas

I mention that I would contact Sr.bet Casino in order to solve my problem of delayed withdrawals, please help me with an urgent attention.

Boa tarde Sr Tomas

O Sr menciono que entraria em contato com Sr.bet Casino para poder resolver meu problema das retiradas atrasada por favor me ajude com uma atenção com urgência.

Alright, rodrigocwb, as I promised, I will now contact the casino again.

Dear Mr Bet Casino,

Can you please provide an update on the status of the player's withdrawal?

Thank you.

Kind regards,

Tomas

Good evening Mr Bet Casino,

Tomorrow I'm waiting for an update on my late withdrawals and attention because they ask for 5 working days and there are already 14 working days outside the days that do not count holidays and weekends I expect a little more attention thank you. I hope that tomorrow during this working day you will have all day to solve it good night

Boa noite Sr.bet Casino,

Amanhã aguardo atualização sobre minhas retiradas atrasada e uma atenção pois pedem 5 dias úteis e ja são 14 dias úteis fora os dias q não conta feriados e finais de semana espero um pouco mais de atenção obrigado . Espero q amanhã durante ese dia útil terão o dia todo para poder resolver boa noite

Good morning Mr Tomas

I am waiting for an answer about my late withdrawals please contact Sr.Bet Casino as we are almost 2 months away please

Bom dia Sr Tomas

Espero por favor umas resposta sobre as minhas retiradas atrasada o Sr entro em contato com Sr.Bet Casino , pois estamos a quase 2 meses por favor

Good afternoon Mr Tomas

Any news about getting in touch with the Casino to help me because I've been waiting for a long time for help to resolve if you can help me I'll be grateful.

Boa tarde Sr Tomas

Alguma novidade sobre entrar em contato com o Casino para pode me ajudar pois já estou muito tempo aguardando ajuda para resolver se puder me ajudar vou fica agradecido.

Dear Tomas,

There are 2 transactions that are now processing by our inner payment provider. There could be technical issues from the provider's side that unfortunately we cannot influence. The user can wait till the transaction will get its final status or we may ask the provider to cancel them, so rodrigocwb could make a new withdrawal request.

Best regards,

Mr.Bet Casino team

Dear Mr Bet Casino,

Is there any other payment method available for withdrawal to speed up the process? The question is, if you recommend the player do this, or should they rather keep waiting for the current withdrawal?

Thank you.

Kind regards,

Tomas

I need help because I don't think this happens in any other house, they are withdrawal requests that have already left my player account and will not arrive in my bank account. I'm a VIP Minister on the platform

Preciso de ajuda pois isso acho q não acontece em nenhuma otra casa já são solicitação de saque q já saiu da minha conta de jogador e não chegarão na minha conta bancária 2 delas já estão mais de meses iso e falta de consideração e respeito com cliente iso q sou vip Ministro na plataforma

Dear Tomas,

rodrigocwb has already created requests for withdrawal on the bank transfer payment method.

We advise waiting until the final status of the processing by the provider.

Our billing department has been checking the transactions, and as soon as we receive an answer from them we let you know.

Best regards,

Mr.Bet Casino team

I've been waiting for months for these transfers and I'm just playing forward and nothing solves it. I've been waiting for months.

Ja estou a meses aguardando essas transferência e só ficao jogando pra frente e nada resolve estou a meses já aguardando.

Good afternoon Mr Ber Casino

Good afternoon, all my requests for previous withdrawals will be given as a technical failure, they will ask me to recreate with another withdrawal method, just make two new requests in the pix method, I want primary attention to them

Request: 49472148

25.04.23

4,800.00 BRL

status

Pending

request:49470735

25.04.23

17,900.00 BRL

status

Pending

Boa tarde Mr.Ber Casino

Boa tarde todas as minhas solicitações de retiradas anteriores derao como falha técnica pedirão para eu recriar com otro método de saque acabe de fazer duas novas solicitação no método pix quero uma atenção primaria nelas

Solicitação:49472148

25.04.23

4,800.00 R$

Status

Pendente

solicitação:49470735

25.04.23

17,900.00 R$

Status

Pendente

Good afternoon Mr Tomas

I was waiting for the Casino to complete this Requests in the bank transfer method only as you can see it derao as a technical failure now change to the pix method in the two new requests mentioned above I hope you help me because I can't believe what I'm going through with a Casino

Request: 49177251

04.19.23

5,500.00 BRL

WITHDRAWAL

status

Failure

Request: 49045227

04.17.23

10,000.00 BRL

WITHDRAWAL

Status

Failure

Request: 49045068

04.17.23

7,600.00 BRL

WITHDRAWAL

Status

Failure

Request: 48492084

04.04.23

11,700.00 BRL

WITHDRAWAL

Status

Failure

48330845

30.03.23

Request: 48151958

03.27.23

2,950.00 BRL

WITHDRAWAL

Status

Failure

Mr.Bet is owned by Faro Entertainment NV (Registrated with the Board of Trade of Curaçao: No. 142227, whose registered office is located at: Dr. MJ Hugenholtzweg Z/N, UTS-Gebouw, Curaçao) and is operated by Faro Entertainment Europe Limited, its wholly owned subsidiary (registered with the Board of Trade of Malta: registration number C 79395, whose registered office is located at: office 1, Birds of Paradise, Triq il-Hagar, Mosta MST 2551, Malta).

Faro Entertainment NV's activity is governed by the sub-license granted by Curaçao eGaming, which is the holder of Master eGaming License No. 1668/JAZ issued by the Governor-General of the Netherlands Antilles (now Curaçao).

Users from countries where betting on games or sports is illegal are prohibited from playing at Mr.Bet. All other users must accept the terms and conditions in order to use the various services offered on our website.

Copyright © 2023 MR.BET. All rights reserved.

Boa tarde Sr Tomas

Eu estava aguardando o Casino concluir está Solicitações no método transferência bancária só q como pode ver derao como falha técnica agora mude para método pix nesas duas novas solicitação acima mencionadas espero q me ajude pois não consigo acreditar no q estou passando com um Casino

Solicitação:49177251

19.04.23

5,500.00 R$

RETIRADA

Status

Falha

Solicitação:49045227

17.04.23

10,000.00 R$

RETIRADA

Status

Falha

Solicitação:49045068

17.04.23

7,600.00 R$

RETIRADA

Status

Falha

Solicitação:48492084

04.04.23

11,700.00 R$

RETIRADA

Status

Falha

48330845

30.03.23

Solicitação:48151958

27.03.23

2,950.00 R$

RETIRADA

Status

Falha

Mr.Bet é propriedade da Faro Entertainment N.V. (Registrada na Junta Comercial de Curaçao: nº 142227, cuja sede está localizada em: Dr. M.J. Hugenholtzweg Z/N, UTS-Gebouw, Curaçao) e é gerido pela Faro Entertainment Europe Limited, sua subsidiária integral (registrada na Junta Comercial de Malta: número de registro C 79395, cuja sede está localizada em: office 1, Birds of Paradise, Triq il-Hagar, Mosta MST 2551, Malta).

A atividade da Faro Entertainment N.V.'s é regulada pela sublicença concedida pela Curaçao eGaming, que é a detentora da Licença-mestra de eGaming nº 1668/JAZ emitida pelo governador-geral das Antilhas Holandesas (atual Curaçao).

Usuários de países onde as apostas em jogos ou esportes são ilegais estão proibidos de jogar no Mr.Bet. Todos os outros usuários devem aceitar os termos e condições para utilizar os vários serviços oferecidos em nosso site.

Copyright © 2023 MR.BET. All rights reserved.

Dear Mr Bet Casino,

Can you please specify which payment provider currently seems to have issues with processing payments? Why did the player's withdrawal requests by bank transfer fail?

Thank you.

Kind regards,

Tomas

I just want you to help me receive these new requests that I am using the pix method to give me primary attention to these two new withdrawal requests because I am not receiving my earnings

Eu só quero quero q me ajudem a receber essas novas solicitações q fis no método pix q me dê uma atenção primaria nesas duas novas solicitação de retirada pois estou sem receber meus ganhos

Since I have already been successful in other withdrawals in the same withdrawal method in the same account, I just want you to help me receive my late withdrawals

More each day extends and nothing solves the requests late I was asked to change the method of the request to pix and I've done it now I want you to at least pay these new requests in 24 hours because I'm already in time waiting I want primary attention at least in these two pending new requests to compensate for the failure and delay of the previous ones.

Sendo q já obtive sucesso em outras retiradas no mesmo método de retirada na mesma conta só quero q me ajudem a receber as minhas Retiradas atrasada

Mais cada dia estende e nada resolve nas solicitações atrasada foi pedido para mudar o método da solicitação para pix e eu já fis agora quero que em 24 horas pelo menos pagues esas novas solicitação pois já estou a tempo aguardando quero uma atenção primária pelo menos nessas duas novas solicitação pendente para compensar o a falha e o atraso das anteriores.

Good afternoon everybody

I just want you to help me receive it because I've been waiting for a long time and the conversation is always extending and nothing solves if the Casino can contact the provider to give me priority in the last two requests to reach my bank account urgently or disqualification from the Casino and open new complaints because it has passed the deadline to resolve or the Casino contacts the provider to pay me for these last withdrawals

Boa tarde a todos

Só quero que me ajudem a receber pq já estou a tempo aguardando e sempre a conversa vai se estendendo e nada resolve se o Casino pode entrar em contato com o provedor para me dar uma prioridade nesas duas últimas solicitação para chegar em minha conta bancária urgente ou desclassificação do Casino e abrir novas reclamação pois já passou do prazo para resolver ou o Casino entra em contato com provedor para me pagar essas últimas retiradas

Good night Tomas

I am begging please help me to solve these requests the Casino says that I have already paid and that they cannot do anything that depends on the payment provider but I do not know who is the payment provider who owes me and the Casino I am lost who to charge I just want what I rightfully mine help me please.

Boa noite Tomas

Eu estou emplorando por favor me ajude a resolver essas solicitações o Casino dis q já me pago e que não pode fazer nada que depende do provedor de pagamento mais eu não sei quem e o provedor de pagamento quem me deve e o Casino eu eu fico perdido em quem cobrar eu só quero o q eu meu por direito me ajuda por favor.

Good afternoon Mr Tomas

How can I open another complaint to be able to solve my problem since in this complaint they are not concerned with helping me for a long time already waiting for their collaboration and not even wanting a contact I got a center from the Casino guru itself that could help me

Boa tarde Sr Tomas

Como eu poso abrir otra reclamação para poder resolver meu problema já que nessa reclamação não estao preucupado em me ajudar a muito tempo já aguardando a sua colaboração e nem se quer um contato obtive a alguma central do próprio Casino guru que podia me ajudar

Dear rodrigocwb,

I fully understand your concerns. However, we are still waiting for the casino to reply and provide us with more details. The timer is running.

It's important to note that once the payment has been processed, the casino no longer has control over it. At that point, the payment is transferred to the payment provider's side, and the casino can no longer intervene in the process. While this can be frustrating for customers waiting for payment, it's important to understand that the casino's hands are tied in this matter. It's up to the payment provider to process the payment in a timely and efficient manner.

Please don't create another duplicate of this complaint with us. It will just slow down the process. All focus is concentrated here in this thread, and I believe we will solve this case to the satisfaction of all parties.

Kind regards,

Tomas

Dear Tomas,

Thank you for your explanation of how payments are processed from the inner payment provider's side. It's true that as far as the payment was sent to the provider we cannot impact the processing, unfortunately, this even affects technical issues that might arise during the processing of the transaction. 

Right now we see that there are 2 withdrawal requests being processed from the payment providers side. We asked our billing department to contact the provider so the transaction status could be updated.

Thank you for your understanding in this matter!

Best regards,

Mr.Bet Casino team

Good afternoon everyone, I'm still waiting for the requests to be processed, and I'm hoping for priority and primary attention, as I've been waiting a long time for these requests, since the previous ones were given as technical failures.

Boa tarde a todos eu estou no aguardo ainda as solicitações se encontrão em andamento espero uma prioridade e uma atenção primaria pois já estou bom tempo aguardando estás já que as anteriores derao como falha técnica

Good morning dear Tomas,

Please help me with the updates of the status of the 2 delayed withdrawals already made new requests and neither these two delayed dropped and we have been in this situation for some time and nothing solves the Casino Mr.Bet Casino asked the billing sector to contact the provider to update the status of my Withdrawals nothing else done please help me good morning everyone

Bom dia caro Tomas,

Favor me ajudar com as atualizações dos status das 2 retiradas atrasadas já fis novas solicitação e nem esas duas atrasada caiu e já estámos algum tempo nessa situação e nada resolve o Casino Mr.Bet Casino pediu para o setor de cobrança que entrasse em contato com o provedor para atualizar o status das minhas Retiradas mais nada feito por favor me ajude bom dia a todos

Good night everyone I still haven't received my withdrawals please someone help please it's very difficult to be going through this all this time

Boa noite a todos ainda não recebi as minhas retiradas por favor alguém ajude por favor e muito difícil tar passando por isso a todo esse tempo

Good morning Dear Casino guru friend

Please friend give me some attention Aki or let me open another complaint and lower the Casino's rating to see if it starts honoring customer withdrawals because I, as a Minister within the platform, think this is a lack of respect for our customers, I'll try to send it the print to see that I honored all my deposits so I can become a Minister on the platform

Bom dia Caro amigo do Casino guru

Por favor amigo me dá uma atenção Aki ou me deicha abrir otra reclamação e abaixa a nota do Casino pra vê se ele começa a honrra os saques dos clientes pois eu como Ministro dentro da plataforma acho isso uma falta de respeito com nois clientes vou tenta manda o print pra c ver isso que eu honrrei todos os meus depósito para pode vira Ministro na plataforma

Dear rodrigocwb,

Please understand that we are not able to influence the withdrawal process of the casino, especially when there are payment provider issues. I do not recommend filing another complaint with us because it will be rejected.

What I can recommend is to keep your patience and definitely not cancel your withdrawal request until they are processed. Otherwise, it will just slow down the process again.

Thank you for your understanding.

Kind regards,

Tomas

Dear Mr Bet Casino,

Kindly update us once you have the information from the payment provider.

Thank you.

Kind regards,

Tomas

Good morning, another day passes and we're still the same please help me 😥 please

Bom dia mais um dia se passo e estamos na mesma por favor me ajudem 😥por favor

Good evening everyone

I already have 6 late requests and I haven't received a request for a long time.

Boa noite a todos

Já estou com 6 solicitação atrasadas e a muito tempo sem receber uma solicitação se quer preciso de uma atenção por favor.

Good evening, I already had a response from the online chat at the Mr.bet Casino informing that the previous requests will fail due to temporal technical problems. waiting and I already have 6 late withdrawals and not even a few have not arrived in my account and nothing changes please help me give me a little more attention I honored all my deposits for the Casino all immediately I don't deserve to be going through this please tell me help, please

Boa noite já tive resposta do chat online do Casino Mr.bet informando que as solicitações anteriores falharao por problemas técnico temporais me falarão que não pq as anteriores falharao que as próxima tbm falharao era para mim aguardar as próximas retiradas que seriao efetuadas com sucesso mais estou aguardando e já estou com 6 retiradas atrasadas e nem umas se quer não chegou em minha conta e nada muda por favor me ajude me de um pouco mais de atenção honrrei todos meus depósitos para o Cassino todo imediato não mereço estar passando por isso por favor me ajudem .por favor

Goodnight

I am in contact with the Casino every day and in the chat the attendant Maurício, manager of the Casino, informed that he contacted the provider and the payment provider reads and informed that I will receive my winnings soon that everything is ok I am waiting urgently because I need it of a priority because I've been waiting for a long time thanks

Boa noite

Estou todos os dias em contato com o Casino e no chat o atendente Maurício gerente do Casino informou que entrou em contato com o provedor e o provedor de pagamento lê informou que eu vou receber meus ganhos em breve que está tudo certo estou aguardando urgente pois preciso de uma prioridade pois já estou a muito tempo aguardando obrigado

Dear rodrigocwb,

Please be advised that the transactions for 7,800.00 and 6,100.00 BRL are currently being processed by our payment provider. We kindly ask you to wait until the final status of these transactions is confirmed.

Dear Mr Bet Casino,

Thank you for providing the information.

rodrigocwb, kindly wait until payments are processed and do not cancel your requests. I'm now extending the timer and waiting for your confirmation.

Kind regards,

Tomas

History of delayed transitions outside the previous ones with temporal failures informed Casino Mr.bet

9,800 BRL

Status

Pending

10,200.00 BRL

Status

Pending

Request:50051829

05.05.23

6,100.00 BRL

Status

In progress

Request: 49927071

02.05.23

7,800.00 BRL

status

In progress

Request: 49472148

25.04.23

4,800.00 BRL

Status

In progress

Request: 49470735

25.04.23

17,900.00 BRL

status

In progress

I've been waiting for more than months and I haven't canceled any requests and the Casino has investigated the withdrawals and said that the provider informed me that I will receive my money soon in my bank account that everything is fine with the withdrawals but I'm already waiting for a long time time and nothing, I'm waiting for the process to arrive at the end of the period or it passes until they inform me that there are technical failures that I have to redo and I've been waiting for months for a priority and primary attention so that these withdrawals that time arrive in my account banking please

Histórico de transições atrasadas fora as anteriores com falhas temporáis informou Casino Mr.bet

9,800 R$

Status

Pendente

10,200.00 R$

Status

Pendente

Solicitação:50051829

05.05.23

6,100.00 R$

Status

Em andamento

Solicitação:49927071

02.05.23

7,800.00 R$

Status

Em andamento

Solicitação:49472148

25.04.23

4,800.00 R$

Status

Em andamento

Solicitação:49470735

25.04.23

17,900.00 R$

Status

Em andamento

Já estou aguardando a mais de meses e não cancelei nenhuma solicitação e o Casino fez a investigação das retiradas e falou que o provedor informou que vou receber meu dinheiro em breve em minha conta bancária que está tudo bem com as retiradas mais já estou aguardando a muito tempo e nada fico toda vês aguardando o processo chega no final do prazo ou passa até e eles informao que da falhas técnica que tenho que refazer e nisso estou a meses espero uma prioridade e uma atenção primaria para que essas retiradas dessa vês chegue em minha conta bancária por favor

Hello good afternoon everyone please help me I need attention because I have already had the previous requests for more than months I waited for the whole process with a delay due to temporary failures due to the Casino, these delayed withdrawals I had to redo and wait for the whole process and there are already 4 times more than the time that the provider asks for, they are already on time with the provider, he said that he will pay more in time and nothing please

Olá boa tarde a todos por favor me ajudem preciso de uma atenção pois já estou mais de meses as solicitações anteriores esperei todo o processo com atraso derao falhas temporáis por conta do Casino essas retirada atrasada tive que refazer e esperar todo o processo e já estão 4 vezes a mais do tempo que o provedor pede já estão a tempo com o provedor o mesmo falou que vai pagar mais já a tempo e nada por favor

Good afternoon another day is gone and my requests are still the same please help me

Boa tarde mais um dia se foi e minhas solicitações continua a mesma coisa por favor me ajudem

Good evening Mr Bet Casino

Please give me primary attention to these late requests, there are already 6 late requests in addition to the previous ones that will be considered as a technical failure and the provider informed that he would soon pay the requests more tomorrow and Friday and nothing, please give me a priority for these requests so I can withdraw this complaint by resolving these requests I just want what is rightfully mine I have always honored all my deposits no and I am Minister on the Mr.bet platform please

Boa noite Sr.Bet Casino

Por favor me dê uma atenção primaria nessas solicitação atrasada já são 6 solicitação atrasada fora as anteriores que derao como Falha técnica temporais e o provedor informou que em breve pagaria as solicitações mais amanhã já e sexta feira e nada por favor me dê uma prioridade nessas solicitação para eu poder tirar essa reclamação resolvendo essas solicitações só quero o que e meu por direito sempre honrrei todos meus depósitos não e atoa que sou Ministro na plataforma Mr.bet por favor

Dear Mr Bet Casino,

Do you have any updates regarding the withdrawals? When can he expect the payments?

rodrigocwb, I understand your frustration, but flooding the thread doesn't speed up the process. Kindly keep the timeline clean with just important updates and information.

Thank you for understanding.

Kind regards,

Tomas

Good afternoon everybody

The requests for 17900 and 4800 failed today because Cásino had opened an investigation into them and sent me the response from the investigation that everything was fine with them that the provider would pay me soon but it did not happen, the 7800 and the 7800 requests are still in progress 6100 and 10200 and the other 9800 pending all delayed I hope for your attention and that you help me and a priority on those in progress. .

Boa tarde a todos

As solicitações de 17900 e 4800 derao falha hj isso que o Cásino tinha aberto investigação nelas e me passado a resposta da investigação que estáva tudo bem com elas que o provedor me pagaria em breve mais não aconteceu ainda permanece em andamento a de 7800 e a de 6100 e a de 10200 e a otra de 9800 pendente todas atrasadas espero uma atenção e que me ajudem e uma prioridade nessas em andamento .espero que as solicitações acima mencionada pelo Sr.Bet Casino de no valor 7800 e de 6100 BRL seja processadas com sucesso.

Good afternoon everybody..

Please, I need help, it's been more than a month and the days are always getting longer Only explanations are not applicable and technical failures are temporary and I'm always postponing my requests and the time ahead please help me I have a request that is late in time asks me to wait for the whole process giving more time for the end to fail for helping me to receive my withdrawals I have always honored my deposits I just want to receive what is rightfully mine.

Boa tarde a todos..

Por favor preciso de ajuda já estou a mais de mês e sempre aumenta os dias ficando Só explicação não cabíveis e falhas técnica temporais e sempre adiando minhas solicitações e o tempo para frente por favor me ajudem estou com solicitação atrasada a tempo pede para aguardar todo processo dando mais tempo para no final dar falha por me ajudem a receber minhas retiradas eu sempre honrrei meus depósitos só quero receber o q e meu por direito.

Good morning everyone, my withdrawal requests are still extremely late. Please pay attention, thank you very much.

Bom dia a todos minhas solicitações de saques ainda estão do mesmo jeito extremamente atrasadas.por favor uma atenção muito obrigado.

Dear rodrigocwb,

We would like to reiterate that, as mentioned before, the withdrawals you made have been processed by the provider's side. Unfortunately, we do not have direct influence over the transaction process.

At this stage, we kindly request your patience and cooperation while we await the final status of your transactions. The provider's processing time may vary, and it is important to allow them sufficient time to complete the necessary procedures.

good afternoon more gentlemen

More patience that I'm having I've had more than a month without receiving it if you want a withdrawal I'm waiting for the whole process that you ask for patience until more than the deadline and at the end of the technical failure time and you don't assume the responsibility that you should have with the customers I still haven't received nothing I want attention a reasonable answer don't play and play forward and I don't see another Casino taking so long to pay their customers I always honored my deposits I never missed any no and I'm Minister on the platform everything I had to deposit to get to me I want someone to take responsibility and pay me give me a date I just want what is rightfully mine and I still have a lot to receive

Boa tarde mais Srs

Mais paciência que estou tendo estou a mais de mês sem receber se quer uma retirada eu aguardo todo processo que vcs pede paciência até mais do prazo e por fim da falha técnica temporais e vcs não assume a responsabilidade que deveria ter com os clientes ainda não recebi nada eu quero uma atenção uma resposta cabível não joga e jogar pra frente e não vejo otro Casino demorar tanto assimf para pagar seus clientes eu sempre honrrei meus depósitos nunca falhei algum não e atoa que sou Ministro na plataforma tudo que tive que depositar para chegar eu quero que alguém assuma a responsabilidade e me pague me dê uma data só quero o que e meu por direito e tenho muito ainda para receber

Good evening Mr Tomas

We are still the same way without solving anything until when will I have to wait look how long without receiving my Withdrawals please help me...

Boa noite Sr Tomas

Ainda estamos do mesmo jeito sem resolver nada até quando vou ter que aguardar olha quanto tempo sem receber minhas Retiradas por favor me ajudem...

Good evening everyone, updating that another day has passed and I haven't received any withdrawal requests, I've been without receiving any withdrawal requests for more than a month and my account with the Casino has no problems, checked and everything is fine with my account banking is also all right I don't know how I'm going to receive my balance of another R$ 1,552,650.00 million and a half with Mr Bet if all my withdrawals they say what will give a technical failure and they ask me for patience and so we are more of month.

Boa noite a todos atualizando que mais um dia se passou e nada de eu receber nenhuma solicitação de retirada já estou mais de mês sem receber nenhuma solicitação de saque e minha conta com o Casino não tem nenhum problema verificada e tudo certinho e com a minha conta bancária tbm está tudo certo não sei como vou fazer para receber meu saldo de mais um R$ 1.552.650,00milhao e meio com a Mr Bet se todas as minhas retiradas eles falao que derao falha técnica e me pedem paciência e asim estamos a mais de mês.

Dear Mr Bet Casino,

As we have already said, we understand that cases like this may take longer than usual. However, we cannot have the complaint open for two months when there is still the same information from your side and no significant progress.

I will now extend the timer by another seven days and then eventually a reminder for additional seven days, but if nothing has been changed during this period, we will close the complaint as unresolved. If the player is paid after the complaint was closed, you still will be able to request a reopening of this complaint so we can close it as resolved.

Thank you for understanding.

Kind regards,

Tomas

Dear Tomas,

We confirm that rodrigocwb has four successful withdrawals processed on 2023-05-29  in the amount of 6,100.00 BRL, 9,800.00 BRL, 8,900.00 BRL and 5,300.00 BRL.

Among these payments were those because of which the user turned to you with a complaint, since they were processed for a long time on the side of the provider. Among these payments were those because of which the user turned to you with a complaint, since they were processed for a long time on the side of the provider.

Dear Mr Bet Casino, thank you for this information.

rodrigocwb, can you please confirm that the case is now resolved?

Kind regards,

Tomas

Yes yes these requests will be mentioned after being paid after two months without receiving I think it will improve now thank you very much for your attention

Sim sim essas solicitações mencionarao forao pagas depois de dois meses sem receber acho q agora vai melhorar muito obrigado pela atenção de todos

Dear rodrigocwb,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas