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Hello. I have a pending withdrawal since March 7th, which is 20 days ago. They tell me they'll release it within 48 hours, and they contact me every two days, and everything remains the same. It's a casino strategy to make me gamble the money and not be able to withdraw it, since they always give me the same message that I can use the money.

hola. tengo un retiro de dinero pendiente desde el 7 de marzo osea ya hace 20 dias. me dicen que me lo van a liberar a las 48 horas y me contacto cada 2 dias y sigue todo igual. es una extrategia del casino para que juegue el dinero y no puedaq retirarlo ya que siempre me dicen el mismo mensaje de que el dinero puedo usarlo.

Dear racd1689,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi, I won the money without using any bonuses. The verification is perfect. I withdrew money a year ago and the same thing happened to me. I had to come here to open a case and send an email to Curaçao Gaming, which is the one in charge of the casino. It's a modus operandi that seems to work for them: let time pass, and people have to gamble the money away before waiting for the withdrawal.

Hola, el dinero lo gané sin usar ningun bono. La verificación esta perfecta. Retire dinero hace 1 año y me pasó lo mismo tuve que venir acá a abrir un caso y enviar un mail a curaçao gaming que es quien esta por encima del casino. Es un modo de operación que se ve les funciona, dejar pasar el tiempo y la gente debe jugarse el dinero antes de esperar el retiro

Thank you for your reply, racd1689. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

Hi Kristina. The withdrawal status has been pending since day one. I don't know how to send you the message, since I've spoken to them about 5 or 6 times. I write to them approximately every two days, and they always say the same thing: to be patient, that they'll release it in 48 hours, and that they're experiencing high demand for withdrawals, so it may take a little longer. But a little longer, it can't be a month!

Hola kristina. El estado del retiro sigue en pendiente desde el primer dia. La conversación no se como enviartela ya que he hablado unas 5 o 6 veces cada 2 dias aproximadamente les escribo y siempre dicen lo mismo, que tenga paciencia que en 48 horas lo van a liberar y que estan teniendo mucha demanda de retiros por eso pueden tardar un poco mas. Pero un poco mas no puede ser 1 mes!!!!

Thank you very much, racd1689, for your cooperation. I will now transfer your complaint to my colleague Martin ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello racd1689,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Mr. Bet Casino representative to enter the discussion.

Dear casino representative, could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which racd1689 can expect his withdrawal to be processed?

Hello, I'm reporting that my money has just been released. It's already in my wallet. Thanks to the forum for helping, but it's unbelievable that it's taking more than a month. They have to change something at the casino!

Hola, informo que me acaban de liberar el dinero. Ya esta en mi billetera. Gracias al foro por ayudar pero es increible que tarden mas de 1 mes. Tienen que cambiar algo en el casino!

Dear racd1689,

we are truly sad that it took longer to verify your withdrawal this time. We sincerely hope that in the future this will not happen again and your gaming experience will be only more pleasant.

If you have any questions, we are always happy to help you.

It really saddens me because they have a good casino with many of the most entertaining providers available and a practical platform. But they can't have a one-month withdrawal delay because people want to deposit and withdraw if they win. This month I could have deposited more times and played more money, but since I haven't received the withdrawal, how do I do it? They need to fix this.

Me da mucha lastima porque tienen un buen casino con muchos proveedores de los mas entretenidos que hay y una plataforma practica. Pero no pueden tener una tardanza de 1 mes para retirar porque las personas quieren depositar y retirar si ganan. En este mes ya podría haber depositado mas veces y jugado mas dinero pero al no recibir el retiro como lo hago? Deben solucionar eso

Dear racd1689,

We're glad to hear that your issue has been resolved, and would like to thank the support team over at Mr Bet Casino for their quick response. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help ! 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Martin

Casino.Guru