MostBet Casino - Ο παίκτης ισχυρίζεται ότι η πληρωμή καθυστέρησε.

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Dear ahmedg,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Karla,

Thank you for your response.

I understand the standard 14-day waiting period for delayed withdrawals. However, I believe my case differs from a typical delayed payment situation.

The withdrawal status in my Mostbet account has already been marked as "Payment Successfully Made".

Therefore, according to the operator, the funds have already been successfully transferred and the withdrawal process has been completed on their side.

Furthermore, when I requested proof of payment, I was provided with a screenshot of what was presented as a Vodafone Cash SMS notification confirming the transfer.

However, I strongly dispute the authenticity of this evidence.

Real Vodafone Cash transfer notifications contain transaction details such as a transaction reference number and transaction time, which are absent from the screenshot provided to me.

In addition, the payment method used was Vodafone Cash. Unlike traditional bank transfers, international wire transfers, or similar payment methods that may require several days to arrive, Vodafone Cash transfers are typically reflected in the recipient's wallet immediately after successful processing.

For these reasons, I do not believe this is simply a case of a payment still being in transit.

Based on the operator's own statements, the withdrawal was already completed, and based on my Vodafone Cash records, no corresponding transaction was ever received.

I fully respect the complaint procedure and will wait for the required period.

However, I wanted to clarify why I believe this case may involve more than a standard withdrawal delay.

Thank you for your time and assistance.

Dear Karla,

I would like to clarify one important point regarding the case summary.

The issue is not that the payment has not yet been processed!!

According to Mostbet, the withdrawal has already been processed and marked as "Payment Successfully Made" in my account.

Additionally, the operator informed me that the transfer was completed and even provided what they claim to be proof of payment.

My complaint is therefore not about a withdrawal that is still pending processing, but about a withdrawal that has already been marked as paid while the funds have not been received in my Vodafone Cash wallet.

I wanted to clarify this distinction to ensure the case is accurately understood.

Thank you for your assistance.

Dear ahmedg,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I didn't receive anything

Dear ahmedg, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla