Meridianbet Casino - Η ανάληψη του παίκτη καθυστερεί λόγω απαιτήσεων ταυτοποίησης.

I deposited about 50e in total at the casino and got my account balance of 190e. I tried to withdraw but they required identification which I understand. When I tried to identify myself the only acceptable document is a passport from Finland although an ID card should work. I only have an ID card at the moment so I can't identify myself or make a withdrawal. I have played at hundreds of casinos and this is the first case where a passport alone is acceptable as a document. I want the money in my account 190e to my bank and close the account because I am not currently getting a passport for that casino.

Talletin kasinolle noin 50e yhteensä ja sain pelitilini saldoksi 190e. Kokeilin kotiuttaa mutta he vaativat tunnistautumisen minkä Ymmärrän. Kun kokeilin tehdä tunnistautumista niin ainoa hyväksyttävä asiakirja on passi suomesta vaikka henkilökortinkin pitäisi käydä. Minulla on pelkästään henkilökortti tällä hetkellä joten en pysty tunnistautumaan tai tekemään kotiutusta. Olen pelannu sadoilla kasinoilla ja tämä on ensimmäinen tapaus kun asiakirjaksi kelpaa pelkkä passi. Haluan pelitililläni olevat rahat 190e pankkiini ja tilin kiinni koska en ole hankkimassa tällä hetkellä passia kyseisen kasinon takia.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Meridianbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is there any obstacle to having a passport issued for you?
• Were you asked to submit any other documents to the casino other than documents confirming your identity?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

There is no obstacle, I have lived in Finland all my life and I am Finnish, I just haven't needed a passport at the moment because I have an ID card which is a legal and official form of identification in Finland. It is also an official form of identification throughout Europe and you can travel anywhere in the EU with it.

As I said, I've played at hundreds of casinos and it's been fine for everyone else, and I don't want to get a passport just so I can withdraw money from that casino.

That second question you need to ask the casino. I believe they want a picture of the bill and other verifications but I didn't get that far because they didn't accept an official Finnish ID card. I just want my money out of that casino, I don't even want to continue playing there.

Ei ole estettä olen asunut koko ikäni Suomessa ja olen suomalainen en vain tällä hetkellä ole tarvinnut passia koska minulla on henkilökortti joka on laillinen ja virallinen tunnistautumistapa suomessa. Se on myös virallinen tunnistautumistapa koko Euroopassa ja sillä pystyy matkustaa kaikkialle eu alueella.

Kuten sanoin olen pelannut sadoilla kasinoilla ja kaikille muille se on kelvannut enkä halua hankkia passia sen takia että saan kyseiseltä kasinolta rahat kotiutettua.

Tuota toista kysymystä sinun pitää kysyä kasinolta. Uskon että he haluavat kuvan laskusta ja muita varmennuksia mutta en päässyt siinä niin pitkälle koska suomen virallinen henkilökortti ei heille kelvannut. Haluan vain rahani pois kyseiseltä kasinolta en edes halua jatkaa pelaamista siellä.

Now I paid 100e for the passport and the word withdrawal was made. I continued playing and my balance is currently 930e. They accepted my passport but they don't accept my address. I heard it has to be in another country but I'm not in any other country I live in Finland and I've always lived in Finland. I just want my 930e out of their website and into my bank.

Nyt maksoin passista 100e että sana kotiutuksen tehtyä. Jatkoin pelaamista ja saldoni on tällä hetkellä 930e. He hyväksyivät passini mutta eivät hyväksy osoitettani. Kuulemma sen pitää olla toisessa maassa mutta en ole missään toisessa maassa asun suomessa ja olen aina asunut Suomessa. Haluan minun 930e vain pois heidän sivuiltaan pankkiini.

Thanks for the update.

Could you please confirm that you entered the correct country and address in your player's profile?

Which country does the casino refer to when they request verification documents?

Looking forward to your

I did everything right. The matter is resolved. The complaint can be deleted.

Tein kaiken oikein. Asia ratkennut. valituksen voi poistaa

Dear Mntdw,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru