Malina Casino - Ο παίκτης ισχυρίζεται ότι η πληρωμή καθυστέρησε.

Good morning,

I am filing a complaint against **Malina Casino** (mal1nacasino.com) regarding delayed withdrawals.

On September 13, 2026, I submitted three withdrawal requests totaling CZK 12,000 (2× CZK 2,000 and 1× CZK 8,000). All three requests are still in the "Checking in progress" status to this day (September 17, 2026).

The casino confirmed to me in live chat on 15/9 that withdrawals are processed within approximately 3 business days. Today is the 4th business day and no requests have been approved or sent. On 17/9 the agent only told me that there was a "slight delay" and that they would be processed "as soon as possible", without a specific deadline. Official email at [email protected] I also sent it, no response yet.

KYC verification has not been required of me yet.

In addition to supporting the casino, I also contacted the influencer who is spreading their affiliate link and alerted him to the situation, also without a response so far.

I request that all three selections be approved and sent as soon as possible.

I am ready to provide screenshots of withdrawal requests and complete communication with support.

Thank you for your help.

Dobrý den,

podávám stížnost na **Malina Casino** (mal1nacasino.com) ohledně zpožděných výběrů.

Dne 13. 9. 2026 jsem podal tři žádosti o výběr v celkové výši 12 000 Kč (2× 2 000 Kč a 1× 8 000 Kč). Všechny tři žádosti jsou dodnes (17. 9. 2026) stále ve stavu „Probíhá kontrola".

Kasino mi v live chatu 15. 9. potvrdilo, že výběry se zpracovávají přibližně do 3 pracovních dnů. Dnes je již 4. pracovní den a žádná žádost nebyla schválena ani odeslána. Dne 17. 9. mi agent pouze sdělil, že došlo k „mírnému prodlení" a že budou zpracovány „co nejdříve", bez konkrétního termínu. Oficiální e-mail na [email protected] jsem také odeslal, zatím bez odpovědi.

KYC ověření po mně zatím nebylo vyžadováno.

Kromě podpory kasina jsem kontaktoval i influencera, který šíří jejich affiliate odkaz, a upozornil ho na situaci taktéž zatím bez odpovědi.

Žádám o schválení a odeslání všech tří výběrů v co nejkratším možném termínu.

Jsem připraven doložit screenshoty žádostí o výběr a kompletní komunikaci s podporou.

Děkuji za pomoc.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear ogwick,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear ogwick,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.