Malina Casino - Η ανάληψη του παίκτη καθυστέρησε.

Hello. I requested a withdrawal on the 21st of this month.

Their terms and conditions state that withdrawals will be made within 3 business days of been requested.

It has been 7 days in total now.

Live chat keep going around in circles with the same excuses and cut and paste messages.

Which brings me here, to seek help as to why they are doing this to people.

Dear andysebayshopp,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

My I'm starting to question the legitimacy of your website how can you give them the score that you have when you can go onto trustpilot and have a look at the last 10 reviews in a row and they are all saying the same thing as what I am. We are not getting our money. Their terms and conditions say three business days it has now been eight days and I am still waiting, and live chat give the same bull crap answers every single day. There's delays, we've forwarded it as priority and so on.

They do not pay players, check it out for yourself mate I think you need to look at the scores that you give casinos and unless you are getting paid by them because they are all lies.

You can't tell me that's just coincidental there's over a hundred negative reviews that's not just coincidence mate. They are scamming people and they should not even have a one out of 10 rating

Dear andysebayshopp,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear andysebayshopp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.