Malina Casino - Η ανάληψη του παίκτη καθυστερεί.

I won 500.00 in a game on January 10th at the Malima casino.

They have some very interesting games, but I've had almost a week to be paid another amount.

Can they hold the amount for that long? Thank you for your intervention.

Ganhei 500.00, num jogo no dia 10 de Janeiro no casino Malima.

Tem jogos muito intessantes mas já tive quase uma semana para me pagarem um outro valor.

Será que podem ter o valor pendente tanto tempo? Obrigada pela vossa intervenção.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Dear olgasantos1956,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you very much for your attention. Malima's case has been resolved

Thank you for your attention

Muito obrigada pela atenção. O caso da Malima está resolvido

Obrigada pela atenção

Dear olgasantos1956,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika

Casino.Guru