Malina Casino - Η ανάληψη του παίκτη καθυστερεί.

I requested a withdrawal on April 25, 2026, and it has been pending ever since, but officially nothing has happened. I made a withdrawal two years ago, which was in my account within 48 hours (a smaller amount of €200). I don't understand why I'm being strung along for so long.

Am 25.04.2026 Auszahlung beantragt befindet sich seit dem in Beantragung und es passiert einfach offiziell gar nichts. Vor 2 Jahren schon eine Auszahlung getätigt die war inner halb 48 Stunden auf dem Konto (kleinerer Betrag 200€) verstehe nicht wieso ich so lange hingehalten werde

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Leon445,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello, I have chosen bank transfer as the payment method, as before.

I don't know if I used the KYC method for verification.

And no, winnings were won without a bonus.

Hallo ich habe banküberweisung gewählt als auszahlungsmethode wie vorher.

Ich weiß nicht ob ich die Kyc Methode zum verifizieren benutzt habe.

und nein Gewinne wurden ohne Bonus gewonnen

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Leon445,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila