Malina Casino - Η ανάληψη του παίκτη απορρίπτεται επανειλημμένα.

I have trying to contact the customer service regarding my withdrawal of $1800 plus $1000 in my wallet. They are keep rejecting my withdrawal every second day and I’m trying to contact my VIP manager. She is not responding at all. I have copies of the email she is not responding all I get every time as my withdrawal is been rejected. No answers has been given when I tried to contact the customer service. They gave me same answers that it can be a glitch. It can be this. I can do the withdraw again, and I put a new request, and after 24 hours or 48 hours, it rejects again I go to customer service again to find an appropriate answer for the situation. Why my withdrawal has been rejected, but same answers. Automated answers are being given that it could be a glitch blah blah, but I am not getting an answer. My money is being held with them from past one week.

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Dear Sahib13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Sahib13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have submitted everything they needed and i have talked to customer service if they need anything else for verification they said no they don’t require anything my account is up to date . I have try withdrawing many times but it has always been same issue they don’t let me withdraw and then end up losing the money. And if i try to contact my vip manager she doesn’t respond when there is withdrawal pending but as soon as that withdrawal declined or reused she immediately mgs me to give some bonus and tell she has been on vacation.

Thanks for your reply.

Is there any balance remaining that you wish to withdraw? Could you please share a screenshot of your current balance and pending payout if the issue persists?

Looking forward to your reply.

Dear Sahib13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru