Magius Casino - Η ανάληψη του παίκτη έχει καθυστερήσει.

Unable to get any further response from Magius Complaints team, specifically Adam. After several emails to my 'VIP Manager's with no success, several chats with live chat, which were abruptly ended when they realised my situation, and finally dealing with [email protected] who sent me one single email which didn't relate to my concern whatsoever, which ended up me following up on several occasions, for them not to respond and totally ignore me. Please see my most informative email sent.

"Hi Adam,

Just following up on this to ensure that you are understanding me correctly. I have attached two screenshots for your reference.

Overall, there are three £800 withdrawals and one £500.

£800 - ID 1025889364 - Processing date July 2nd - Successfully credited my bank account.

£500 - ID 1021116355 - Processing date July 2nd - Successfully credited my bank account.

£800 - ID 1022237791 - Processing date July 3rd - Has never credited my bank account

£800 - ID 1033797754 - Processing date July 9th - Successfully credited my bank account.

All four withdrawals, much like every withdrawals I have had, is via bank transfer, using my saved IBAN number so there is no room for 'human error'. It's clear the error is on your side and the withdrawal on July 3rd shows as processed but was never fully completed. This could also be due to around July 1st, my VIP manager Ahri requested withdrawals to be expedited.

Again, please see the screenshots, and let me know if you can understand where my frustration is coming from that this has taken so long.

Your initial email mentioned July 9th, and I gather that you've possibly confused this with the payment that already hit my bank account. If I am misunderstanding, and what you meant was that you had resubmitted my missing payment from July 3rd, on July 9th, and that I should be credited within 5 working days, then please let me know.

Alternatively, if you have any other suggestions of what I can do to prove my issue, please let me know.

Kind regards,

Richard"

Today marks the 14th day, I have also sent screenshots of my withdrawals in question, as it makes no sense that I wasn't funded £800 when I successfully withdrew both before and after that withdrawal ID.

Any assistance would be greatly appreciated as I have reviewed your site in detail and recognise you have had this exact scenario with Magius already which you have successfully resolved.

Thanks in advance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Magius Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account verified?
• Do I understand correctly that the casino considers the 3 payouts to be processed from their side; however, you only received £1300 out of £2100?
• Any further communication can be shared with me via email at [email protected], or you may post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear RichyRich,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas