Leon Casino - Ο παίκτης αντιμετωπίζει παραβιάσεις λογαριασμού και καθυστερημένη απάντηση.

Dear CasinoGuru Team,

1. Despite multiple self-exclusion requests and confirmation from Leonbet, I was still able to open an account and make payments.

2. There are demonstrably multiple accounts using my personal data, which constitutes a clear violation of Leonbet's terms and conditions.

3. Deposits were accepted even though blocks were active or had been requested.

4. Customer service provided conflicting information regarding the blocking period and the inspection.

5. Leonbet did not provide me with all the data in response to my GDPR request (Art. 15 GDPR).

I have contacted Leonbet again and set a deadline for a response. If no satisfactory solution is reached, I will consider legal action and informing the regulatory authorities.

Thank you for your support.

Best regards

SSH

I can send you more files if desired.

Sehr geehrtes CasinoGuru-Team,

1. Trotz mehrfach beantragter und bestätigter Selbstsperren durch Leonbet, konnte ich weiterhin ein Konto eröffnen und Zahlungen leisten.

2. Es existieren nachweislich mehrere Konten unter meinen persönlichen Daten, was einen klaren Verstoß gegen die AGB von Leonbet darstellt.

3. Es wurden Einzahlungen angenommen, obwohl Sperren aktiv waren oder beantragt wurden.

4. Der Kundendienst hat widersprüchliche Informationen zur Sperrdauer und Prüfung gegeben.

5. Leonbet hat mir auf meine DSGVO-Anfrage (Art. 15 DSGVO) nicht alle Daten zur Verfügung gestellt.

Ich habe Leonbet nochmals kontaktiert und eine Frist zur Stellungnahme gesetzt. Sollte keine zufriedenstellende Lösung erfolgen, werde ich rechtliche Schritte und die Information von Regulierungsbehörden prüfen.

Ich danke Ihnen für Ihre Unterstützung.

Mit freundlichen Grüßen

S. S. H.

ich kann ihnen noch mehr Dateien senden wenn erwünscht.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Can you please provide me with the exact timeline of all the accounts you've created at this casino? Specify the exact date you opened each of your accounts, and when exactly you closed them. Also, please specify if the account was verified at the time of self-exclusion.
• Have you closed all your accounts due to gambling addiction?
• Have you provided the exact same personal information in each of your accounts?
• When was the last time you accessed any of your accounts that should have been self-excluded due to gambling addiction?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.