Leon Casino - Ο παίκτης αντιμετωπίζει επανειλημμένες καθυστερήσεις στην επαλήθευση του λογαριασμού του.

Leon Casino wants images that do not meet the verification requirements; they demand a picture with the website in the background, a piece of paper with their name on it, and other things. The images are rejected every time because they are supposedly too blurry, but you can see everything clearly.

Leon Casino möchte Bilder die nicht der Verifzierung entsprechen sie verlangen ein Bild mit Website im Hintergrund einem Blatt Papier mit ihrem Name und noch andere Sachen die Bilder werden jedes mal abgelehnt weil sie angeblich zu unscharf sind aber erkennen kann man dort alles.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the photographs you most recently sent to the casino for verification? My email address is [email protected].
• Are there any documents in your account that are currently pending verification?
• Which of your documents have already been approved by the casino?
• Which documents have you been requested to provide most recently?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I uploaded the photos I have with the case.

Yes, the outstanding document is the one with the website, a sheet with the casino's name and my ID.

Nothing has been approved yet because they only wanted the one picture.

Die Fotos die ich habe habe ich mit dem Fall hochgeladen.

Ja das Dokument das aussteht ist das mit der Website einem Blatt mit Namen vom Casino und mit meinem Ausweis.

Bisher wurde noch nichts genehmigt da sie nur das eine Bild wollten.

Thank you for your reply.

At the moment, I can only see the screenshots showing the casino’s verification requests that you attached to your complaint. However, I have not received the selfie photograph that you submitted to the casino for verification.

Could you please forward the exact photo you sent to the casino to my email at [email protected] so that I can review it?

Thank you in advance for your cooperation.

i have send it to u

Thank you for your email. I can understand why the casino was unable to verify the photograph — the text on your ID is not readable.

Please note that when a casino requests a selfie with an ID document and the website in the background, it is important that all textual details are clearly visible, sharp, and not blurred. Additionally, your face and the document must be fully visible and not covered in any way.

To improve the chances of successful verification, please also make sure that:

• The photo is taken in good lighting, without glare or reflections on the document
• All four corners of the document are visible
• The image is in focus and of sufficient resolution
• No parts of the document or your face are cropped or obscured
• The information on the document matches the details in your casino account
• Your device screen showing your casino profile is clearly visible and readable in the background

I recommend retaking the photo while ensuring these requirements are met before submitting it again.

Dear Shadowz97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru