Legiano Casino - Ο λογαριασμός του παίκτη έχει ανοιχτεί ξανά χωρίς τη συγκατάθεσή του.

Hello,

I asked them to close my account already some months ago, and after a lot of email they finally closed my account. Now some days ago they just send me a mail with new bonus offers and reactivated my account without my permission. I again lost 500 euro and that after I told them multiple times to close my account and they just reactivated it again and got me into gambling with their offer.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear jezs82;

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses?

Is your player's account accessible to you?

You can send them to me at [email protected]

Thank you in advance for your cooperation.

Best regards,

Tomas

Hey,

so I asked per mail for closing the account, but the reason was obvious a self exclusion because of irresponsible gambling.

I still have full control of my account but I want to be close again and never opened again because of my gambling problem. And also I want the money back, that I lost because they just reopened my account without my permission and send me advertisement again.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear jezs82,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas