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Made a withdrawal of $500 got first withdrawal fine . Then made 2 more withdrawals and not recieved the money and have had issues ever since.

It's past the 3 buisness days it states on their website for withdrawal process.

When I contact chat I get run around and answers going in circles. Also been lied to numerous times by the chat representatives.

My withdrawal has been put to the highest priority,immediate resolution told its on the final stages. and even told on one occasion it will be in my bank by the end of buisness that day or following no latter.

Please help me with my withdrawal and hopeing to have you guys resolve this. As I still have $9500 to withdraw on top

Dear Lisaanne22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Did you pass the verification before requesting these withdrawals?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello Kristina

Thank you so much for getting back to me so fast I do appreciate it.

I made the request for the first $500 On The 4th of april. I have a email showing the request withdrawal and then , on the fifth of april , I had a email saying , withdraw complete.

Checking my bank The money was in my account on the fifth of april.

So a 24 hour turn around.

I did not need to Verify my account I was

Awaiting an email telling me what verification documents they needed but But there withdrawal had already been completed and i had recieved it. since looking on the verification Tab on my account It Says I do not need to verify , and I even checked with their chat representatives.

Again I have all screenshots of this.

I had a bonus when I Deposited But

Completed the play through and the wagering amount before i was able to withdraw.

The isssue is with the 2ND withdrawals the $500 and $200. As I was allowed to do up to 800 a day but no more then 3 at a time.

Thank you again for helping me I really hope we can find a resolution.

Thank you for your reply, Lisaanne22. Could you please advise us on the current status of your withdrawal requests? Are they still marked as "under review" in your casino account? If there have been any changes, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

After our correspondence yes the casino out of know where processed the second withdrawal so fingers crossed the rest of the withdrawals get processed quicker. It was as if they new I had spoke to you guys , did you get in contact with them if so thank you I appreciate your help.

I am now fingers crossed slowly putting in the withdrawal request for the rest day by day IF they process them that is

I am happy to hear that there has been some progress. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Thank you please keep it open because I think I'm going to Need your help again now mayb even every withdrawal .

As my second withdrawal is now wel n truly having issues 27th of april it was requested and they keep doing what the first one did telling me their are delays and then that theirs no problem and that there're actively processing the final stages and then I still don't get it.

They also tell me when I contact support to email them I do and then one of the email support responses was told they cannot help me or access my account details.

So noone is willing to help me anymore.

On top of that when I put my honest feed back in on my experience I was met with a horrible response of " I refuse to help you , i don't think I need to help you considering the feed back you just gave me".

Which I think is wrong as I should be able to give my true feelings about how I'm being treated and my experience. Yet I get punished for it . It shouldn't change my help or how I'm treated for being honest I wasn't rude

Please help me i don't know what to do I don't want this issue ever time I try to withdraw as I have 6000 to withdraw still .

Thank you hope to hear from you soon

Defiantly had enough of them

I do not believe they will give me my withdrawal

now they keep lieing to me I have screenshots of their representatives saying that its completed and when it will be done and yet I still not recieved it now they saying it's delayed again.

Please help me

Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Dear Lisaanne22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru