Kingmaker Casino - Η επιστροφή χρημάτων του παίκτη καθυστερεί.

I have made deposits using the 15% cashback bonus and after a week as stated in the corresponding bonus I have not received any refund without of course having made a withdrawal. I am submitting a photo of the bonus and the payment history for the corresponding week.

Έχω κάνει καταθέσεις χρησιμοποιώντας το μπόνους 15 % επιστροφή χρημάτων και μετά από μια εβδομάδα όπως αναγράφεται στο αντίστοιχο μπόνους δεν έλαβα καμία επιστροφή χωρίς εννοείται να έχω κάνει ανάληψη . Υποβάλλω φωτογραφία του μπόνους και του ιστορικού πληρωμών για την αντίστοιχη εβδομαδα

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kingmaker Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account verified?
• Have you benefited from a similar bonus in the casino in the past?
• Have you accepted any bonuses with your deposits during the week?
• Have you contacted casino support and asked for assistance? What response have you received?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas