Kingmaker Casino - Η ανάληψη του παίκτη καθυστερεί.

I made a withdrawal on August 20th.

It's been over two weeks now and the money hasn't arrived.

I have contacted the casino by email at least 20 times.

I hear I'm still in line. Everything is ok. And they'll pay as soon as possible.

But this has already gone on for too long.

Tein noston 20.8.

Nyt on yli kaksi viikkoa kulunut ja rahoja ei näy.

Olen ainakin 20 kertaa ollut casinoon yhteydessä sähköpostilla.

Kuulemma olen yhä jonossa. Kaikki on ok. Ja maksavat niin pian kuin mahdollista.

Mutta onhan tämä nyt jo kestänyt liian pitkään.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear NikoVee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear NikoVee,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas