King Billy Casino (Curacao) - Ο παίκτης ισχυρίζεται ότι η πληρωμή καθυστέρησε.

Hello,

I would like to lodge a complaint regarding a $600 withdrawal from King Billy Casino.

My withdrawal was accepted on 12 September 2026, but I still have not received the money in my bank account.

I contacted King Billy support several times. Initially, I was told that everything was completed from their side and that I should contact my bank. Because of this, I asked King Billy to provide the transaction/payment details or reference number so my bank could trace the payment.

I was then told that their payment team would provide an update by email, but I did not receive the promised transaction details.

In my latest conversation with support, I was told: "The delay with your withdrawal is currently being reviewed by our Finance team."

This is confusing because I had previously been told that the transaction had already been sent from their side.

I have made successful withdrawals from King Billy Casino before, so this is not my first withdrawal.

I am asking Casino Guru to please assist me in resolving this matter and obtaining my $600 withdrawal. I can provide screenshots of my conversations with King Billy and any other relevant information.

Thank you.

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Dear Amir88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Correction: In my original complaint/messages, I mistakenly stated that my $600 withdrawal was accepted on 14 September 2026. After checking my withdrawal history, I can confirm that the correct acceptance date is 12 September 2026. I apologise for the mistake. All other information in my complaint remains unchanged.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Amir88,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean