KinBet Casino - Ο παίκτης ισχυρίζεται ότι η πληρωμή καθυστέρησε.

I requested withdraw 800€ (this is maximum per day for me) at 22th august at evening, I waited till mondsy/tuesday I get it was weekend,vip managers said they sped it up, i wrote them at least 8-10 emails, always same answer, my account is verified, I witdhrawn few times before and never any problems. In 2-3 days (even for weekends) I got money on my skrill, which is always my deposit method. I read on their page they have up to 3 working days to process withdrawal, Its 4th working day (mondsy, tuesday and wednesday -its thursday 12pm here, its sick how they treat me as loyal vip player and even ignore my emails now, still pending withdrawal. I also have one more withdrawal for 800€ from sunday 12pm, so its practically even this one late, both withdrawals were requested 3+ workiing days ago. I got none. I want to report them it is sick how they scamm people. I am adding screenshots as proof.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Micko1120,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

But there wasnt any problems till now, in their rules its written as you can see it can take up to 3 working days, so they are breaking rules. Also they dont explain why it takes so much, when i am losing or depositing money there is never problems and they act like the nicest casino. This is missleading and manipulativing, also they dont explain in replies why it takes so long, like robot they repeating that it it sped up and it will be soon processed. So no excuses! This is scam!

Sorry but I dont get your answer. I reported because they have written in rules it takes up to 3 working days to proceed with withdrawal, skrill instantly gets money after online casino like kinbet approves it. I withdrawn successfully for 5 times till niwow, my account is fully verified (like you can see in screenshots I added) and I didnt use any bonus with wager requirements or something. So what casino can suddenly choose to not pay or take it so long even if I played like always, deposited like always, didn't take bonuses, my personal informations are same, I played on same devices. This for me is classic scam or delaying withdrawal because they want people spends money before they are paid. Why they never "security check and process" deposits and take money seconds??? Please dont try to defend them, all players have lower chance to win than lose but even when win there are some not needed complications. So please explain me how is this fair and what exactly will you do about it? I gave you all my info, I can add all my conversations from email so you can see they are copy pasting answers. Its been 5th working day (6th day together) btw! So they can just choose not to pay or delay? At least they could explain to me that they have a lot of withdrawals to process or give me good reason but they ignore my questions when I ask why it takes so long and where is problem this tike after all this tike playing and depositing/withdrawing on their site.

Got money aleluja! Sick how long I had to wait. We can close case.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Micko1120,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean