KinBet Casino - Η ανάληψη του παίκτη καθυστέρησε.

Hello Casino Guru team,

I would like to ask for your help regarding a withdrawal from Kinbet that has still not been processed.

I requested a withdrawal of approximately €100 on August 22nd, 2026. Today is September 4th, which means 13 calendar days and 10 working days have now passed. The withdrawal is still showing as "under review".

I contacted Kinbet’s customer support several times during this period. Initially, I was told that the withdrawal was being actively processed and that the financial department was working on it. I was repeatedly told that reminders had been sent to the relevant department, but I was not given any specific reason for the delay or any concrete timeframe.

I was also told that, according to Kinbet’s terms, withdrawals are normally processed within 3 working days from the day after the withdrawal request, excluding weekends and holidays, although delays can occur for administrative or technical reasons.

At one point, Kinbet told me that their financial department had confirmed that my withdrawal would be completed without any problems, but they still could not provide a timeframe. They also mentioned that a higher volume of withdrawal requests around the end of the month could cause delays. However, they did not confirm that this was specifically the reason for my withdrawal being delayed.

Because the withdrawal remained under review, I submitted a formal complaint directly to Kinbet’s Complaints Department on September 1st.

Two days ago, I received a response from their Complaints Department stating that, after reviewing my case with the relevant department, they had confirmed that my withdrawal was "scheduled and will be processed soon". They also stated that they were experiencing a high volume of withdrawal requests.

However, two days have now passed since that response, and absolutely nothing has changed. The withdrawal is still "under review" and has not been processed. I have also not received any concrete timeframe for when the withdrawal will actually be completed.

The explanations I have received have also not been entirely consistent. Previously, I was told that the delay was probably related to a third-party payment provider, while the Complaints Department later referred to a high volume of withdrawal requests.

The amount involved is only around €100, so this is not a particularly large withdrawal.

I have attached screenshots of the current withdrawal status, as well as the latest email from Kinbet’s Complaints Department.

At this point, I would appreciate Casino Guru’s assistance in contacting Kinbet and helping to resolve the situation, as the withdrawal has been pending for 13 calendar days and 10 working days despite my repeated attempts to obtain a clear explanation and despite Kinbet confirming that the withdrawal is supposedly scheduled for processing.

Thank you very much for your help.

Dear Andrea82,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

I would like to provide an update regarding my complaint.

The withdrawal has now been completed and the full amount of 40,797 HUF has arrived in my account.

Interestingly, I submitted the complaint yesterday morning, and only a few hours later KinBet marked the withdrawal as completed. The money arrived later that same day.

Thank you for your assistance. The issue is now resolved.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Andrea82,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean