Joo Casino - Το αίτημα ανάληψης του παίκτη καθυστερεί.

I have tried to withdraw my winnings multiple times. I initially deposited my own $30, no bonuses.

I verified my account prior to this with the built in verification. Have proof of this.

I then got my withdrawal rejected, and support advised to submit photos of bank card

I did that, and was told great all good to go.

I have now had it rejected again, with no explanation.

Really not happy about this lack of communication and blatant attempts to stall.

now telling me to request bank transfer even though I used card.

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Dear freezaaa,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Could you please give me the date when you asked for withdrawal?
• Did you use any casino bonuses, or do you currently have any active bonus?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear freezaaa,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla