Jet4bet Casino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

I am submitting this complaint regarding Jet4Bet Casino and a $4,000 withdrawal that has not been resolved.

I requested a withdrawal of $4,000. Unfortunately, the wrong BSB number was entered (the account number was correct). After realising the mistake, I contacted my bank (ANZ), who advised that because the BSB does not match the account, the transfer would be automatically rejected and returned to the sender.

Since then:

I have contacted Jet4Bet live chat multiple times

The support responses have been very limited and not helpful

I have emailed Jet4Bet explaining the situation in detail

I have received no response to my emails

The casino has not provided any transaction confirmation, rejection notice, or return reference

My bank has confirmed that the funds cannot settle and have been rejected, yet Jet4Bet continues to advise that it may take several business days without providing proof of the transaction status or a clear timeframe for the return of funds.

This situation is causing significant stress, as $4,000 is a substantial amount of money. I am only requesting

the status of where the $4000 actually is as my bank has repeatedly stated the money would have been auto rejected as this BSB number does not exist in Australia

I am willing to provide any additional information or documentation required.

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Dear Mobin23,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center