JeetCity Casino - Η ανάληψη του παίκτη καθυστέρησε.

A few days ago I signed up at a casino called Jeetcity. After making two deposits, one of €200 and another of €300, I realized something that had never happened to me before: they charged me €209.50 for the first deposit and €315 for the second, and I only had the €200 and €300 to play with. The casino washed their hands of it and told me it was my bank, ING, which is a lie because they had never charged me anything like that before. The casino told me to talk to my bank, okay, fine, I let it go. They sent me bonuses after the deposit, and I won about €130 on a slot with some free spins. To release them, they forced me to wager more than €4,700. Well, I released it because I won almost €6,000 on one slot. Okay, I went through the release process, and out of €4,300, okay, they left me with about €1,400. Okay, in the end, I made a withdrawal of €800, but they canceled it because they needed more documentation besides my ID. I spent an entire afternoon taking selfies with my phone, making sure my hand was visible, as instructed, along with a sign showing the date August 27th and my ID number in the same hand, to complete the verification process. I was constantly in contact with customer service via chat. After many hours, they told me my account was verified. Okay, before that, I had made several requests and they had all been canceled. Once my account was verified, I contacted them every day on August 27th, 28th, and 29th, asking them to please send me the withdrawals. They always told me the same thing: that I was in the queue and they wanted me to receive them successfully, but nothing ever arrived. I have screenshots of an agent who is supposedly available 24/7 on chat. When I asked about the withdrawal money, they told me the conversation was going in circles, and that all the information that could be disclosed had already been mentioned in the chat. Basically, they didn't solve anything at all. Now I have three pending withdrawals that they supposedly would resolve in less than 48 hours—a lie. Nobody does anything. I'm a Spanish player, and I've read that this casino doesn't accept Spanish players, but when they saw my ID and my income, why did they let me deposit and then charge me such a high commission?! Please help me get my withdrawals. I still have about €400 or more to withdraw, hoping they'll finally pay me what I'm owed! What should I do? Can you help me? I don't know what to do anymore with this casino.

Hace unos días me di de alta en un casino que se llama jeetcity después de hacer dos ingresos unos de 200€ y otro de 300€ me doy cuenta que jamás me había pasado que me cobran 209,50€ del 1 ingreso y 315€ del segundo y solo tengo para jugar los200€ y los 300€ el casino se lava las manos y me dicen que es mi banco ING mentira porque jamás me habían cobrado el casino me dice que hable con mi banco ok vale lo dejo estar el tema me mandan bonos después del depósito y gano en una slot con unos giros gratis unos 130€ para liberarlos me obligan a jugar más de 4700€ bueno pues lo libero porque me tocan casi 6000€ en una vale paso el proceso de liberarlo y de 4300€ ok me dejan con unos 1400€ vale al final hago un retiro de 800€ me lo cancelan porque necesitan aparte de mi DNI que envié más documentación adicional al final me tiro una tarde entera en hacerme selfies con el móvil y que se vea mi mano decían con un cartel que ponía la fecha 27 de agosto y mi DNI en la misma mano para pasar el proceso de verificación me pongo en contesto todo el rato con atención al cliente por chat después de muchas horas la cuenta está verificada me cuentan vale,previo a eso yo había echo varias solicitudes y me las habían cancelado una vez que ya tengo la cuenta verificada me pongo en contacto todos los días 27,28 y 29 de agosto comentando que porfavor me envíen los retiros de dinero y siempre me cuentan lo mismo que estoy en la cola que quieren que llegue con éxito y nunca llega nada tengo las capturas de que un agente que están 24 horas al chat supuestamente al yo preguntarle por el dinero del retiro me dice que la conversación está siendo cíclica eso dice y que toda la información que podría divulgarse ya se mencionó por el chat vamos que no me soluciona nada de nada ahora tengo 3 retiros pendientes que supuestamente lo solucionen en menos de 48horas mentira nadie hace nada soy jugadora española y he llegado a leer como que este casino no admite jugadores españoles pues cuando vieron mi DNI y mis ingresos porque me dejaron depositar y encima me cobraron tanta comisión! Ahudarme para que me den mi retiros de dinero he dejado aun sin retirar unos 400€ o algo más para ver si me pagan de una vez mas que tengo pendientes! Que debo hacer me podéis ayudar que nose que hacer ya porfavor con este casino.

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Dear Nenajazz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Nenajazz,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Nenajazz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.