JeetCity Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

Hi i joined the jertcity casino and hit 2 jackpots within a fewhours winning over 11000 euro. i completed the kyc and withdrew the maximum 5k amount to my Debit Card .it took 4 days to complete.

i submitted a request to withdraw the second 5k to my Debit Card on may 25th. The request was declined after 4 days due to 'technical error'

Another withdrwalrequest to the same card and another refusal on May 31st.

I was advised to try iban withdrawal and i have submited a 5k withdrawal request today ( june 1st) using PayAnyBank

During this delaying period i continued to play and hit another 1200k jackpot meaning there is 3940 in addition to the 5k euro due.

i dont think i will get it at this stage and i have stopped playingin the casino ( from june 1st). i guess they are hoping i will gamble away the my winnings.

Any advice is greatly appreciated.

Kind Regards,

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Dear purpleemperor,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear purpleemperor,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla