iWild Casino - Η ανάληψη του παίκτη καθυστερεί.

Dear Casino Guru Complaints Team,

I am writing to formally report a withdrawal issue with iWild Casino, which I believe constitutes a violation of their own stated Terms and Conditions.

I requested a withdrawal of €165 on May 24, 2025, from a fully verified account. According to the casino’s Terms (Section 7.4), withdrawal requests should be processed within 2 business days. Despite this, I received an official email from iWild Casino informing me that my payment will only be made on June 2, 2025.

Here is a direct quote from their message:

"The amount of 165 EUR will be paid out on 02.06.2025."

This represents a delay of more than a week, without proper justification or explanation. I have contacted their support team several times, but they only provided standard responses with no clarity on the situation.

This delay is unfair, misleading, and does not reflect the standards of a responsible licensed operator. It gives players a false sense of trust, especially when timeframes are clearly defined in the Terms and Conditions.

I am submitting this complaint in the hope that Casino Guru can assist me in resolving this situation and help ensure that iWild Casino honors their commitments and processes withdrawals in a timely manner.

I can provide the following documentation as proof:

Screenshot of the withdrawal request

Confirmation that my account is verified

Email from iWild Casino confirming the delayed payout date

Thank you very much in advance for your help and support.

Sincerely,

Gábor ****

Hungary

[hidden by Casino.Guru team]

Dear fadeyyy43, 

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Natalia

Dear fadeyyy43,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru