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Hi, this is about the first deposit promotion, which is supposed to match 100% of your deposit. I made my deposit, but it wasn't credited to my account at any point. I also thought they had live chat, which they don't, or at least I couldn't find it. I sent them an email, and they didn't reply until the next day. They told me that to claim the bonus, I couldn't have wagered the amount I deposited. This doesn't seem right to me because I made the deposit, and it wasn't my fault since I activated the promotion. I would like my deposit bonus credited; I'm not demanding a refund, just the bonus. I also won a bonus of 50 free points, which I've already used. The bonus is worth $269 with a 40x wagering requirement, but it won't let me wager the bonus. I contacted them, and they still haven't responded. Honestly, it's not fair, especially since the bonus... The deposit bonus should have been granted to me from the moment I made it, and like everything else, I played my deposit. Then the next day they told me I didn't have to play my deposit, and on top of that, they let me bet two of the free spins without even making a deposit, but now they won't let me bet what I won from those spins, and they haven't even given me a reason why.

Hola pues en si tiene q ver sobre la promoción de primer deposito el cual se te acredita el 100% de lo q deposites cosa q hice mi deposito y en ningun momento se me otorgó el deposito como tambien pensando q tenían chat en vivo cosa q no es asi o por lo menos yo no lo encontré pero les envié un correo Electrónico y me respondieron asta el dia siguiente y me dijeron q para poder hacer valido el bono no tenía q haber jugado lo q deposite y pues es algo q no me parece correcto porque cumplí con mi deposito y no fue error mio ya q activé la promoción y pues quisiera q se me otorge mi bono de deposito no exijo un reembolso si no q se me otorge mi bono y tambien gane un bono de 50 firos gratis los cuales ya los jugué y el bono es de $269 con un requisito de apuesta x40 y tambien el cual no me deja apostar el bono y me comunique con ellos igual y asta el dia de hoy no me han respondido y sinceramente no es algo justo ya q en primera el bono de depósito se me tuvo q haber otorgado desde el momento en q lo hice y como todo jugué mi deposito y q asta el dia siguiente me digan q no tenía q jugar mi deposito y aparte los giros gratis Si me han dejado 2 de ellos apostarlos y sin siquiera haber depositado y con este no me deja apostar lo q gane de esos giros y mucho menos me han dado un porque

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify which bonus you intended to activate? Please post a link or promo code you used to activate the offer here in this thread.
• Did the casino clarify why the bonus wasn't credited to you?
• Have you already played with your deposit, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila