HellSpin Casino - Η κατάθεση του παίκτη δεν έχει αναγνωριστεί.

Deposited $250 AUD via PayID.

Payment went through instantly and was completed on both my end and also on their end as stated in my deposit history.

When asked where my money was, they made the excuse that the payment failed and they don’t know where my money is.

I asked for them to send me money back as I don’t want to play with such scamming casino and they are now giving me a run around.

I want my money back from these thieves and my account closed

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear AbuYasin,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered.

If your account shows that your deposit has been credited to your casino account and the casino representatives claim they cannot locate your funds, the only recommendation at this stage is to contact your payment provider for further clarification.

To proceed with your case, could you please provide the following documents:

• A screenshot of your full transaction history in your casino account
• Communication with your payment provider (if any)
• Any communication with the casino customer support
• A bank statement starting from the date you made the transaction that the casino claims has not been credited, up to the present day

Thank you very much in advance for your reply.

Best regards,

Petra

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear AbuYasin,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra