Green Luck Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

I have made a withdrawel of 2200 aud as this is the max amount allowed due to my withdrawel limitation. I do have more winnings I need to withdraw but cant as I need to wait for thw 2200 to be processed first.

Everyone is giving me a story that there is a delay and cant tell me why or how long it will take. Everyday it is the same story. It also says my account does not need verification so I have no submitted that. I want my winnings. And nobody will give me a answer. They say they dont know how long it will take

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Dear Missmuffett,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you. I have still not received any payment and its the same story over and over that I get given... amd I have asked if they want my verification and they said no they do not require it. Maybe in the future but not now. So im not sure why the process is taking so long

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Missmuffett,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Jean