Gransino Casino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

Dear Casino Guru!

I would like to file an official complaint against Gransino Casino because they have been refusing to process my withdrawal for a whole week. On Sunday and Monday, May 24th and 25th, 2026, I initiated two withdrawal requests, each worth 200,000 HUF (total 400,000 HUF) via bank transfer.

According to the casino's policy, the processing time is a maximum of 3 business days, which finally expired on Thursday last week. On Friday, I sent them an official complaint by email, to which I received a response that my case was given "high priority". Despite this, today, Monday morning, June 1st, I am still only getting template responses on the live chat, and my money has still not been approved.

My account is completely clean, I haven't been asked for any verification documents, and I haven't broken any bonus rules. I think the casino is intentionally holding my winnings, waiting for me to play them.

I am asking for Casino Guru's help to force Gransino casino to immediately pay me my rightful 400,000 forints.

Tisztelt Casino Guru!

Szeretnék hivatalos panaszt tenni a Gransino kaszinó ellen, mert egy teljes hete nem hajlandóak teljesíteni a kifizetésemet. 2026. május 24 és 25-én, vasárnap és hétfőn indítottam el két darab, egyenként 200 000 HUF értékű (összesen 400 000 HUF) kifizetési kérelmet banki átutalással.

A kaszinó szabályzata szerint a feldolgozási idő maximum 3 munkanap, ami már a múlt héten csütörtökön véglegesen letelt. Pénteken hivatalos panaszlevelet küldtem nekik e-mailben, amire azt a választ kaptam, hogy az ügyem „kiemelt prioritást" kapott. Ennek ellenére a mai napon, június 1-jén, hétfő délelőtt is csak sablonválaszokat kapok az élő chaten, és a pénzemet továbbra sem hagyták jóvá.

A fiókom teljesen tiszta, nem kértek be tőlem semmilyen hitelesítési dokumentumot, és nem szegtem meg semmilyen bónuszszabályt. Úgy gondolom, a kaszinó szándékosan tartja függőben a nyereményemet, arra várva, hogy eljátsszam.

Kérem a Casino Guru segítségét, hogy kényszerítsék ki a Gransino kaszinóból a jogos 400 000 forintom azonnali kifizetését.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear renato1992,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear renato1992,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear renato1992,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru