Granawin Casino - Ο παίκτης ισχυρίζεται ότι η πληρωμή καθυστέρησε.

Casino: Granawin

Complaint Type: Confiscation of winnings

I activated the "VIP Casino Bonus Monthly" and placed several bets.

The casino later confiscated my winnings, claiming I exceeded the €5 maximum bet rule.

However:

- The system allowed 7 bets of €20 without any warning or restriction

- There was no real-time enforcement of the rule

- The violation was only applied after winnings were generated

- All bets were placed using real money (deposit), not bonus funds

This creates a clear unfair situation:

- When losing → bets are accepted

- When winning → same bets are treated as a violation

This is a retroactive and selective application of rules.

Request:

- Review of the case

- Return of confiscated winnings

I can provide full betting history and communication records.

Thank you for your assistance.

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Dear diogosalas83,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center