Gomblingo Casino - Η ανάληψη του παίκτη έχει απορριφθεί πολλές φορές.

Hello,

I already requested a withdrawal of €70 on December 10, 2025, and another withdrawal of €150 on December 13, 2025.

Both withdrawals were rejected without any apparent reason. When I initiated another withdrawal, it was also rejected, and I was told there were problems with my payment provider, even though it had always worked flawlessly before. I was told to use a different IBAN. I did so. However, before that, I was also informed that my €230 hadn't been wagered enough, even though I never claimed a bonus and the two previous withdrawals had initially been accepted and then reversed. I pointed this out to Gomblingo as well. Their response was that it was normal for every deposit amount to have to be wagered at least 5 times before it could be withdrawn. In my case, this meant I was still €27.15 short. So, the money continued to be played away... For the new withdrawal, I was then asked to go through the entire verification process again and send an invoice or similar document to the specified account, where my name and IBAN would be listed together.

Since there are no outgoing payments on the account, I also have no corresponding document. Therefore, I cancelled the payment myself.

I then created a Skrill account specifically for this purpose and wanted to attempt a fourth withdrawal using that account. Again, I was asked for verification. As requested, I had sent Gomblingo the required proof (a screenshot of my Skrill ID, email address, phone number, and my name together in the app).

I then received an email confirming that my screenshot had been received and was supposedly being reviewed by the relevant department.

After 3 more days, my payout was rejected again today.

It is quite clear that they are trying to "keep the money for themselves".

I don't know what else to do here except contact Casino-Guru. These days, I just feel cheated and ripped off. I've never experienced anything like this in any other casino.

I would appreciate your feedback.

Hallo,

ich habe bereits am 10.12.25 eine Auszahlung über 70€ und am 13.12.25 noch einmal eine Auszahlung über 150€ gestellt.

Beide Auszahlungen wurden ohne erkennbaren Grund abgelehnt. Als ich eine weitere Auszahlung startete, wurde diese ebenfalls abgelehnt und mir wurde mitgeteilt, es gebe Probleme mit meinem Zahlungsanbieter, obwohl es zuvor immer reibungslos funktioniert hatte. Ich solle doch eine andere IBAN nehmen. Das habe ich getan. Zuvor wurde mir jedoch dann noch mitgeteilt, dass meine 230€ angeblich nicht häufig genug gerollt wurden, obwohl ich nie einen Bonus in Anspruch genommen habe und die 2 Auszahlungen zuvor ja trotzdem erst akzeptiert und dann wieder zurück gebucht wurden. Ich habe Gomblingo ebenfalls darauf hingewiesen. Als Rückmeldung bekam ich, dass es normal wäre, dass jeder Einzahlungsbetrag mindestens 5x gerollt werden müsste, damit dieser wieder Ausgezahlt werden kann. Bei mir würden also noch 27,15€ fehlen. Also wurde das Geld dann weiter runtergespielt... Bei der neuen Auszahlung sollte ich dann den ganzen Verifikationsprozess noch einmal machen und eine Rechnung o.Ä. mit dem angegebenen Konto versenden, wo mein Name und die IBAN zusammen auf der Rechnung genannt werden.

Da auf dem Konto keine Zahlungsabgänge zu finden sind, habe ich auch kein entsprechendes Dokument. Also stornierte ich die Bezahlung daraufhin von mir aus.

Nun habe ich extra ein Skrill-Konto erstellt und wollte einen 4. Auszahlungsversuch über eben jenes Konto starten. Auch hier wurde ich wieder nach Verifikation gefragt. Wie gewünschte hatte ich Gomblingo eben jenen Beweis (ein Screenshot meiner Skrill ID, Mailadresse, Telefonnr und meinem Namen zusammen in der APP) gesendet.

Daraufhin habe ich eine Mail bekommen, dass mein Screenshot eingegangen ist und dieser angeblich von entsprechender Abteilung geprüft würde.

Nach 3 weiteren Tagen wurde meine Auszahlung heute erneut abgelehnt.

Hier wird ganz klar Versucht das Geld "bei sich zu behalten".

Ich weiß nicht, was ich hier noch machen soll, außer mich an Casino-Guru zu wenden. Mittlerweile fühlt man sich dort nur noch betrogen und über den Tisch gezogen. Sowas habe ich bisher in keinem anderen Casino erlebt.

Über eure Rückmeldung würde ich mich freuen.

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Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has the casino reviewed your Skrill statement yet, or is it still "under review" in your account?
• Have you made any successful withdrawals from this casino before?
• Have you made any deposits with Skrill as well?
• When was the last time the casino communicated with you regarding the verification of your account or the cancellation of your withdrawal requests?
• Has the casino offered any alternative ways of processing your requests? For example, have they suggested approving a manual withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear justinwissing,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika