Goldenbet Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

I’ve been gambling on golden bet , I’ve made several deposits over the last 2 weeks , and then last week I won and withdrew £423 , at first I withdrew through bank transfer with Iban number with nationwide uk bank which they said was not a bank they use and then set up a crypto wallet and shared my adresss they rejected this 3 times saying the adress wasn't valid , I then did a transfer to Lydia tsb bank and gave Iban number this was in the 11th may 2025 , it was successful and completed there side in the 13th may 11.59 am , they state in there website it takes 1 to 3 business days it’s now been 5 and the money still hasn’t gone into the bank I’ve contacted them by email and has a reply saying I need to contact them by another email who deals with payments or live chat option there is no like chat option at all I’ve checked everywhere so I contact the other email but had no reply , I door know what to do I feel I’ve been scammed and need to know what my rights are I need this money

Dear Nottsboi31,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thankyou I will wait to hear back from the last email and give them the full 14 days to pay the money but please keep my request open

kind regards

Daniel

Hi I’ve been in contact with golden bet numerous times who have said they have processed the claim and sent it to Lloyds tsb bank with Iban number I gave them , and they sent me a invoice showing this , but the money has not gone in still now been 14 days I’ve spoke to the bank manager who has stated no payment of that amount have been paid in also that nonpayment is in there system nor have they rejected any payment , so I’ve emailed golden bet again and they just keep saying they have sent it and he patient I sent an email back saying I’m taking this further as feel this id fraudulent and they just send a generic email saying he patient it’s obvious no money has been sent to that account.

Dear Nottsboi31, please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please forward me your communication with the casino to my email address? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

Also, can you check whether the proof of payment they sent you matches your correct bank details (IBAN, name, etc.) exactly?

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Thank you very much in advance for your reply.

Dear Nottsboi31,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru