Golden Genie Casino - Η ανάληψη του παίκτη καθυστερεί.

Hello, I deposited €31 and after playing various slots, I withdrew €420. The withdrawal has been pending since April 30th, 2026. Support keeps talking about extra security checks, etc. It's just the chatbot, because there are no real support staff. I hope they have some tips on how I can get my money back. I'm also verified with my ID through SumSub.

Hallo ich hatte 31€ eingezahlt und nach spielen verschiedener Slots 420€ ausgezahlt, bis heute steht die Auszahlung auf Bearbeitung seit den 30.04.2026 der Support erzählt immer was von extra Sicherheitsprüfungen usw. Also der Chat Bot weil es gibt dort keine echten Support Mitarbeiter. Ich hoffe die haben Tipps wie ich an das Geld komme. Ich bin dort auch mit meinen Ausweis Verifiziert über SumSub.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jakkiz,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a no-reaction policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please confirm whether you completed the verification process successfully in the casino?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Hello, yes, I can confirm that I have successfully completed the verification process at the casino.

Hallo, ja ich kann bestätigen das ich den Verifizierungsprozess im Casino erfolgreich abgeschlossen habe.

Dear Player,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of Golden Genie Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have failed as the complaints grew in number. We strictly recommend staying away from Golden Genie Casino. I wish I could be of more help. The casino can reopen this complaint anytime.