Glorion Casino - Η ανάληψη από τον παίκτη καθυστερεί μετά το κλείσιμο του λογαριασμού.

I spent over 500 euros last night, I asked for my account to be closed, and I started playing again, when I had a balance of 950 or more, the account was closed.

Now they tell me to wait, someone told me that they have already requested the withdrawal on the last payment method, who tells me that I have to wait for the relevant department, in short, nothing certain from anyone

Ho speso più di 500 euro ieri sera, ho chiesto la chiusura dell account, e ho ripreso a giocare, quando ero a 950 e oltre di saldo, l.account si è chiuso.

Ora mi dicono aspetta, qualcuno mi ha detto che già loro hanno.chiesto il prelievo sull ultimo metodo di pagamento, chi mi dice che devo aspettare il dipartimento competente, insomma nessuna cosa certa da nessuno

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise on the reason for your request to close the account?
• Do I understand correctly that the casino offered to pay out your remaining balance?
• Have you completed the KYC verification process at this casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila