Glassi Casino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

Withdrawal requested on 21/07/2026.

Amount: 20000 INR

Withdrawal Status: Successful

I requested two withdrawal on 21/07/2026 each of 20000 INR and 6030 INR separately because of maximum amount per transaction is set upto 20K. Immediately after few minutes both withdrawal Status changed to successful but only one withdrawal of 6030 INR is credited to my account. 20000 INR withdrawal mount is not credited in my bank account. Contacted support no response to my emails since that day. Live chat takes hours to get agent connected and when they connect, I was offline and chat closed. Somehow I managed to raise ticket with live chat but my ticket is not even picked up for the processing and no progress on that. I am still waiting for the despite amount either back to my gaming account or in bank account.

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Dear svn130893,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

14 days and the issue is still unresolved by the casino. I am following up on daily basis gave my bank statement multiple times but neither I received my withdrawal not it's refunded back to wallet. All times same and generic response from glassi team that they are working on my ticket. Yesterday my ticket marked as 'resolved' without any resolution, communication and no response on ticket. Just they marked it as 'resolved '. When I reached support the same reply even after 14 days that my withdrawal issue is still under review by the finance department and that's all. Live chat responds our message after many hours and within 2 minutes they marks chat as inactive and closes chat. Not even a single reply to my email from support team.

I request casino.guru to kindly investigate this matter and invite glassi representative here on this thread.

Dear svn130893,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I already provided information above in this thread and screenshot 2 hours back. Please check and let me know if anything else is required from my side. My withdrawal issue is still not resolved and casino not responding me and rather they closed my ticket without providing the resolution.

Dear Casino Guru, your response is too slow and my above replies are still waiting for approval?

New drama has started by the casino they simply resolved my ticket again and started that withdrawal is successful and provided me UTR number which is fake. Because UTR is strictly 12 digit unique transaction ID and they gave me 16 digit UTR number which my bank told it's invalid. It's obvious because it's 16 digit means fake. How can the 1 withdrawal out 2 placed has become successful and this 20000 INR withdrawal they said successful where the second withdrawal I received 6030 has the 12 digit UTR and it's reflected in my bank account. How the casino have invented 16 digit UTR and still says transaction is successful from our end. I seriously believe that either their payment partners are lying or casino itself don't want to pay now.

Check this chat screenshot and see how they are doing scams with large withdrawals.

Thank you for the update. Please allow me to ask you a few questions so I can understand the situation.

• Could you please confirm whether you used the same payment method for the missing 20,000 INR withdrawal as for the successful 6030 INR withdrawal?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?
• For an independent review, could you please send me your bank statement showing the INR 6030 you have received up to the present? You can forward it to [email protected].

Thank you very much in advance for your reply.

Hi Jean,

1. Yes the same account used for both payments and withdrawal requested for a same time.

2. My account is KYC verified. Check attached snapshot of verification.

3. Without any bonus

4. Please check bank statement on your email and the 6030 INR withdrawal is reflected on 22/07/2026 but 20000 INR withdrawal is missing and both were submitted at the same time because I wanted to withdraw total 26030 INR but casino limits 20000 INR in a single transaction.

KYC screenshot:

I request you to kindly conduct the review once again of this casino and then show revised rating. Your rated this casino high and rating is 8.3 but this casino don't deserve 8.3 rating if just go through the complaints submitted here and the resolved complaints where glassi came and joined the discussion. You should recalculate the rating of glassi.

Dear svn130893,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Maria, ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear svn130893,

It’s a pleasure to e-meet you. My name is Maria, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Glassi Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Glassi Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Maria

Started one more issue and dispute amount increased with 240 USD more.

I deposited 48 USD again and had claim 100% deposit bonus where max cashout was X5 of the bonus but after meeting wagering requirement, I only received 144 USD which is only X3 of bonus amount and all remaining balance removed. Bonus itself was advertised as max cashout X5 of bonus amount. Casino did not follow their own bonus terms and my winning voided.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.