Gangsta Casino - Η ανάληψη του παίκτη καθυστερεί.

Dear Sir or Madam,

I am writing to submit a formal complaint regarding Gangsta Casino, which has failed to process my withdrawal of €672 for over two weeks.

My account was fully verified more than two weeks ago, yet since that time there has been no payment and no meaningful communication from the casino.

The live chat agents are unhelpful and the casino has stopped replying to my emails altogether.

This delay is unacceptable and seems to violate the casino’s own terms and conditions regarding timely payments after verification. I request that the matter be investigated and that Gangsta Casino be instructed to process my withdrawal immediately.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear dokulapsidam68, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Gangsta Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used to deposit? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

1. No tis is my first withdrawal from the casino
2. I used LTC crypto withdrawa both for deposit and withdrawal
3. I used first deposit bonus

Dear player and Guru administration, we are pleased to inform you of this player's withdrawal.

Unfortunately, due to the large influx of players, some withdrawals may be delayed.

Also, since xcoin recently updated its system, their time was spent restoring and updating the functionality of this payment system.

This issue has now been resolved, and the withdrawal will be sent as soon as possible.

The player will receive an email notification with the withdrawal deadline and date.

Thank you for the fast response, Gangsta Casino.

dokulapsidam68,

could you please advise if you have received the payment?

Looking forward to your reply,

Katarina

Dear dokulapsidam68,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru