Gamdom Casino - Η ανάληψη του παίκτη καθυστέρησε.

I am experiencing an issue with Gamdom and I would appreciate assistance or feedback from the community.

A few days ago, I won a bit over $1,000 from normal gameplay using my own deposited funds (around $150 total). I never activated or claimed any bonuses — all my play was done strictly with my own money.

When I attempted to withdraw, my withdrawals were suddenly disabled. I contacted live chat and was informed that I needed to complete KYC. I was ready to do that, but I encountered a strange problem: although "Greece" is available when depositing, it does NOT appear in the KYC country list. Since the website even offers a full Greek language interface, I naturally expected Greece to be supported.

The live chat agent told me that Greece is currently not available for verification and instructed me to choose another available country. I followed the agent’s instructions exactly.

I also want to clarify something: at some point in the past, I had created an account on Gamdom, but I genuinely could not remember the login details or even the email associated with it. I had no way to access or recover that older account. So I created a new one in good faith, purely to continue using the platform normally. I had no intention of breaking any rules — and as I mentioned, I played only with my own deposited funds and did not use any bonuses.

After completing the KYC, I received an email saying my verification is now under review and may take from 24 hours up to a few business days. Since then, nothing has changed: withdrawals are still disabled and I have not received any clear update.

At the same time, several friends of mine use Gamdom regularly, make deposits and withdrawals frequently, and have never been asked for any additional verification. This makes the situation even more confusing.

Currently:

- My withdrawals remain locked  

- My account is waiting for verification review  

- Support has not provided a clear timeframe  

- Due to personal obligations, I cannot wait many days without information  

I have followed every instruction support has given me and acted honestly throughout the process. I am simply asking for clarity and a reasonable timeframe for resolving this matter.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear GiorgisN,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear GiorgisN,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila