Gamblezen Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

Hello, on August 30, 2026, and the following two days, I requested withdrawals of €500 each. When nothing happened for several days, I inquired in the live chat and was told that documents for KYC verification were missing. I immediately sent these documents to Gamblezen support via email on September 2, 2026, and haven't heard anything since. My account verification is still being processed, as are the withdrawals. I've inquired several times in the live chat since then and have only received the response to be patient.

Hallo, ich habe am 30.08.26 und den darauf folgenden 2 Tagen Auszahlungen in Höhe von jeweils 500 Euro beantragt und als mehrere Tage nichts passiert ist, habe ich dann im Live Chat auf Nachfrage erfahren, dass Dokumente zur KYC Verifizierung fehlen würden. Ich habe diese dann umgehend per Email am 02.09.26 an den Support von Gamblezen geschickt und seitdem nichts mehr gehört, meine Kontoverifikation ist weiterhin in Bearbeitung, genau so wie die Auszahlungen. Ich habe seitdem mehrmals im Live Chat nachgefragt und immer nur die Antwort erhalten, ich solle mich gedulden.

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear Perlhuhn86,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for the quick reply. The payout itself isn't the problem; the verification simply hasn't progressed since September 2nd, 2026. That's a week now. How long can this take before there's at least some kind of response?

Danke für die schnelle Antwort, die Auszahlung selbst ist nicht das Problem, die Verifizierung geht seit 02.09.2026 einfach nicht mehr voran, das ist jetzt eine Woche, wie lange darf denn das dauern, bis zumindest eine Reaktion kommt?

I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days to complete this thorough process.

• Could you please let me know which documents you have already provided?
• Have you provided all the required documents as soon as possible and in the correct format?
• Have you accumulated your winnings with or without an active bonus?

Thank you in advance for your reply.

Dear Perlhuhn86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.