Gambiva Casino - Ο λογαριασμός του παίκτη έχει κλείσει χωρίς εξήγηση.

On April 8th, I requested a withdrawal of €200. I was then asked to submit documents for verification, which I did immediately. The verification process took about a week. Afterwards, customer service informed me that everything was in order and that the withdrawal was being processed and would be completed as soon as possible.

Today, April 16, 2026, I received an email informing me that my account had been blocked due to alleged violations, without any further explanation. I was also informed that within 14 days, only the amount of my deposits less than my winnings would be refunded.

I get the impression that this is a deliberate practice of not paying out profits.

Am 8. April habe ich eine Auszahlung in Höhe von 200 Euro beantragt. Anschließend wurde ich aufgefordert, Dokumente zur Verifizierung einzureichen, was ich umgehend getan habe. Die Verifizierung dauerte etwa eine Woche. Danach teilte mir der Kundenservice mit, dass alles in Ordnung sei und sich die Auszahlung in Bearbeitung befinde und schnellstmöglich ausgeführt werde.

Heute 16.04.26 jedoch erhielt ich eine E-Mail mit der Mitteilung, dass mein Konto aufgrund angeblicher Verstöße gesperrt wurde, ohne dass diese näher erläutert wurden. Gleichzeitig wurde mir mitgeteilt, dass innerhalb von 14 Tagen lediglich der Betrag meiner Einzahlungen zurückerstattet wird, der unter dem von mir gewonnenen Betrag liegt.

Für mich entsteht der Eindruck, dass es sich hierbei um eine gezielte Praxis handelt, Gewinne nicht auszuzahlen.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila