Fugu Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

Hello, I made a lot ow deposits and withdrawals before (about 50 withdrawals), and it was done in up to 30 minutes (I have max Legend VIP), but now casino live chat is not working anymore (no respond), and no replay from emails (get auto replay about techinical issues), but I can't get any information how long it will go untill resolved, by their own t&c they should process withdrawals in 24 hours (with vip even faster) that is delayes already.

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Dear alex22rom,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I wan't to add additional information (I think it's important), Live chat and email are ignored not only in fugu casino but in all Galaktika N.V. casinos, no support is breach of terms too, and t&c say that withdrawal should be processed in 24 hours (with Legend vip even faster), so no need to wait 14 days

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear alex22rom,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Karla