Fugu Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

Hello, I've been playing at this casino site for about a month now and it wasn't going too badly. I definitely won 2k and the payouts always took less than 2-3 minutes, sometimes even one. Now my payout of €1582 is pending and when I write to support I don't get a response anymore like I did at the beginning.

Hallo ich habe bei dieser Casino Seite jetzt seid ca einem Monat gespielt und es lief nicht mal so schlecht hab bestimmt 2k gewonnen und die Auszahlung ging immer unter 2-3min manchmal auch eine und jetzt steht meine Auszahlung offen von 1582€ und wenn ich dem Support schreibe bekomme ich keine Reaktion mehr zurück wie zur Anfangs Zeit.

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Dear Stefan2211,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Stefan2211,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Stefan2211,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru